Brian Kilroy
Havertown
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
13
13
years of professional experience
Work History
NA Specialist
Penn Beer Sales & Service
Hatfield
07.2022 - 04.2026
- Responsible for a specific territory of accounts
- Effectively plan out each day to fulfill accounts' needs and orders
- Build relationships with store managers and provide excellent service
- Train new employees
- Ability to work independently or as part of a team
- Executed monthly volume goals
Store Associate
Beer Guys
Havertown
02.2021 - 07.2022
- Provide effective and knowledgeable customer service
- Ensure the store is in good condition, rotate and stock shelves and freezer
- Able to accommodate work schedule changes on short notice based to include weekends and special events
- Handle key responsibilities such as assisting in opening and closing of the store
- Train new employees
Golf Caddie
Llanerch Country Club
Havertown
05.2013 - 09.2020
- Achieved top level of caddie category, determined by Caddie Master
- Directed golfers around the course, providing detailed course information and club recommendations
- Performed responsibilities including reading greens, raking bunkers, and fixing divots and ball marks
Education
Bachelor's degree - General Studies
Villanova University
Villanova, PASkills
- Computer skills
- Customer service
- Attention to detail
- Organizational skills
References
References available upon request.
Timeline
NA Specialist
Penn Beer Sales & Service
07.2022 - 04.2026
Store Associate
Beer Guys
02.2021 - 07.2022
Golf Caddie
Llanerch Country Club
05.2013 - 09.2020
Bachelor's degree - General Studies
Villanova University