Summary
Overview
Work History
Education
Skills
Timeline
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Brian Murray

Saint Clair,PA

Summary

Dynamic Polaris Master Technician at Schreffler Equipment, Inc., recognized for expert diagnostics and exceptional customer service. Proven ability to enhance shop productivity through mentoring and continuous improvement. Adept at preventative maintenance planning, ensuring vehicle performance and safety while fostering strong client relationships. Committed to quality control and team leadership in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Polaris Master Technician

Schreffler Equipment, Inc.
09.2019 - Current
  • Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
  • Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
  • Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
  • Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
  • Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
  • Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
  • Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
  • Maintained a safe working environment by adhering to company safety protocols and industry best practices.
  • Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
  • Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
  • Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
  • Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

Hunter - Trapper Education Instructor

Pennsylvania Game Commission
03.2015 - Current
  • Teach new HTE courses
  • Guide new Instructors to proper teaching methods by following procedures.
  • Follow detailed guidelines from Harrisburg Office.
  • Received Outstanding Instructor of the Year December 2016

Self Employed

Murray Maintenance, LLC
08.2018 - 01.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service

Ken's Tire
06.2018 - 07.2018
  • Provided customer service, resolving billing disputes quickly and professionally.
  • Provided customer service, resulting in repeated patronage and positive feedback.
  • Resolved customer service issues with timely and professional resolutions.
  • Greeted customers and provided outstanding customer service.

Dispatcher

Pennsylvania Game Commission
01.2018 - 05.2018
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

911 Telecommunicator

County of Schuylkill
08.2010 - 12.2017
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
  • Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
  • Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
  • Conducted regular quality assurance checks on recorded calls, identifying areas for improvement and providing constructive feedback to colleagues.
  • Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
  • Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
  • Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
  • Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
  • Assisted with the implementation of new software systems, streamlining call handling processes and increasing efficiency.
  • Conducted public education sessions on importance of 911 services, raising community awareness.
  • Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
  • Ensured equipment functionality, conducting regular tests and reporting issues for maintenance, thus minimizing downtime.
  • Utilized advanced mapping software to pinpoint caller locations, facilitating quicker response times.
  • Provided critical support during major emergencies, recognized by management for outstanding performance.
  • Contributed to team meetings with suggestions for process improvements, fostering culture of continuous improvement.
  • Answered multi-line phone systems to gather critical information for first responders, improving response times.
  • Managed stressful calls with empathy and professionalism, maintaining caller calm until help arrived.
  • Maintained up-to-date knowledge of local geography and landmarks, aiding in swift emergency response.
  • Coordinated with law enforcement, fire departments, and medical services, ensuring cohesive response to emergencies.
  • Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
  • Updated emergency contact databases, ensuring accurate and quick access to vital information during emergencies.
  • Participated in continuous training programs, staying informed on latest emergency response protocols.
  • Improved team coordination with clear, concise communication during high-volume call periods.
  • Maximized caller safety by providing clear instructions for emergency situations.
  • Increased public safety by efficiently dispatching emergency services to urgent situations.
  • Calmed callers in distress, gathering vital information for emergency response teams.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Education

Diploma - Pre-Hospital Studies - Paramedic

Lackawanna College
Scranton, PA
05.2003

High School Diploma -

Tri-Valley Jr/Sr High School
Hegins, PA
05-2000

Skills

  • Strong communication skills
  • Adaptive problem solving
  • Expert diagnostics
  • Continuous improvement mindset
  • Preventative maintenance planning
  • Technical documentation mastery
  • Lean manufacturing principles
  • Quality control analysis
  • Energy management strategies
  • Regulatory compliance
  • Virtualization technologies
  • Blueprint interpretation expertise
  • System integration expertise
  • In-depth mechanical knowledge
  • Precision calibration
  • Advanced troubleshooting
  • Training and mentoring experience
  • Team leadership experience
  • Equipment installation expertise
  • Advanced electrical systems
  • Complex repair management

Timeline

Polaris Master Technician

Schreffler Equipment, Inc.
09.2019 - Current

Self Employed

Murray Maintenance, LLC
08.2018 - 01.2020

Customer Service

Ken's Tire
06.2018 - 07.2018

Dispatcher

Pennsylvania Game Commission
01.2018 - 05.2018

Hunter - Trapper Education Instructor

Pennsylvania Game Commission
03.2015 - Current

911 Telecommunicator

County of Schuylkill
08.2010 - 12.2017

Diploma - Pre-Hospital Studies - Paramedic

Lackawanna College

High School Diploma -

Tri-Valley Jr/Sr High School

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