Brian Otto
Philadelphia
Summary
Dynamic restoration professional with extensive experience at Aers Solution, excelling in fire and water damage restoration. Proven ability to enhance customer satisfaction through meticulous attention to detail and effective problem-solving. Skilled in hazardous material handling and fostering teamwork, consistently delivering high-quality results while maintaining safety standards.
Experienced with interior and exterior vehicle cleaning, including washing, waxing, and vacuuming. Utilizes high-quality cleaning products and techniques to enhance vehicle appearance. Track record of maintaining cleanliness standards and ensuring customer satisfaction.
Experienced with managing high-pressure kitchen environments and creating diverse, appealing menus. Utilizes in-depth understanding of culinary techniques and kitchen logistics to streamline operations. Track record of effective team leadership and maintaining consistent quality standards.
Diligent Carpet Technician with proven ability to handle various carpet cleaning and maintenance tasks efficiently. Adept at removing stains, repairing damages, and ensuring high-quality results. Demonstrated expertise in operating cleaning machinery and delivering excellent customer service.
Overview
7
7
years of professional experience
Work History
Restoration Crew Member
Aers Solution
Philadelphia, PA
06.2024 - 09.2025
- Operated industrial cleaning equipment for effective restoration of residential and commercial properties.
- Assessed damage and developed restoration plans in alignment with company protocols.
- Collaborated with team members to ensure timely completion of projects and adherence to safety standards.
- Trained junior crew members on proper techniques and safety measures during restoration activities.
- Conducted site evaluations to identify potential hazards and mitigate risks during restoration processes.
- Restored damaged properties by efficiently removing debris and cleaning surfaces.
- Collaborated with team members to effectively manage multiple restoration tasks simultaneously.
- Completed restoration projects within deadlines, ensuring minimal disruption to clients'' lives.
- Increased company reputation by consistently providing high-quality workmanship on all completed projects.
- Maintained safety standards throughout the restoration process, reducing the risk of injury for both crew members and clients.
- Consistently met quality control standards through thorough inspections of completed work before final walkthroughs with clients.
- Reduced waste on job sites by properly sorting materials for recycling or disposal according to local regulations.
- Improved property conditions by repairing structural damage and replacing damaged materials.
Head Chef
Crazy Leprechaun Bar & Grill
Philadelphia, PA
01.2019 - 06.2024
- Led kitchen operations, ensuring timely food preparation and delivery during peak hours.
- Developed and implemented seasonal menu items, enhancing customer satisfaction and engagement.
- Trained and mentored kitchen staff on culinary techniques and safety standards.
- Managed inventory levels, reducing food waste through efficient ordering practices.
- Collaborated with front-of-house staff to streamline service flow and improve guest experiences.
- Oversaw compliance with health regulations, maintaining high standards in kitchen cleanliness.
- Analyzed customer feedback to refine recipes and enhance overall dining experience.
- Coordinated special events, creating tailored menus to meet specific client needs and preferences.
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
Car Detailer
Land & Sea Detailing
Philadelphia, PA
03.2022 - 10.2023
- Performed thorough exterior and interior cleaning of vehicles using specialized detailing tools.
- Applied wax and sealants to enhance vehicle appearance and protect surfaces.
- Conducted inspections to identify areas needing additional attention or repair.
- Trained new team members on effective detailing techniques and safety protocols.
- Implemented efficiency improvements, reducing time spent on each detail without sacrificing quality.
- Managed workflow to ensure timely completion of detailing projects while maintaining high standards.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Developed inventory tracking system for detailing supplies, optimizing resource management and cost efficiency.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Provided exceptional customer service and addressed customer inquiries.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
Carpet Technician
Edelstein Carpet
Philadelphia, PA
05.2020 - 11.2022
- Operated carpet cleaning machinery to restore flooring surfaces to optimal condition.
- Conducted thorough inspections of carpets for damage and necessary repairs.
- Developed and implemented efficient cleaning techniques to enhance service delivery.
- Trained junior technicians on equipment usage and safety protocols.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Collaborated with clients to assess needs and recommend appropriate services.
- Resolved customer complaints effectively, fostering long-term relationships and satisfaction.
- Removed existing flooring materials and prepared area for installation of new products.
- Laid or repaired tile to meet small-scale and large-scale project requirements.
- Performed carpet cleaning and stain removal tasks using recommended products.
- Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
- Enhanced customer satisfaction by providing efficient and thorough carpet cleaning services.
- Educated customers on proper carpet maintenance techniques, promoting long-lasting results postservice.
- Assisted team members with specialized carpet treatments, contributing to overall project success.
Education
No Degree -
Franklin Town Charter Highschool
Philadelphia, PASkills
Fire damage restoration
Air scrubbing
Water damage restoration
Trauma scene cleanup
Emergency Board-up
Carpet cleaning
Hazardous material handling
Upholstery cleaning
Biohazard cleanup
Manual hand tools operations
Debris removal
Fire assignments
Restoration planning
Power tools operations
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Cleaning and sanitizing
Multitasking
Reliability
Excellent communication
Critical thinking
Clear communication
Troubleshooting skills
Organizational skills
Active listening
Physical strength and stamina
Decision-making
Relationship building
Pressure washing
Supply and parts ordering
Cleaning techniques
Interpersonal skills
Timeline
Restoration Crew Member
Aers Solution
06.2024 - 09.2025
Car Detailer
Land & Sea Detailing
03.2022 - 10.2023
Carpet Technician
Edelstein Carpet
05.2020 - 11.2022
Head Chef
Crazy Leprechaun Bar & Grill
01.2019 - 06.2024
No Degree -
Franklin Town Charter Highschool