BRIAN RAJAN
Hanover,PA
Summary
Professional with proven track record in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Associate
PricewaterhouseCoopers (PwC)
08.2022 - 09.2024
- Work closely with clients to gather requirements for building or enhancing software applications and migrating offline processes into automated flows on the ServiceNow platform
- Lead client-facing project kickoff workshops and provided regular project updates through travel to client sites
- Analyze client’s existing Governance, Risk, and Response (GRC) architecture to identify areas for improvement and alignment with workflows on the ServiceNow platform.
- Configure ServiceNow IRM modules, customizing features and functionalities to meet specific client requirements and ensure seamless end-to-end risk management
- Design automated workflows for approvals, policy enforcement, and remediation
- Conduct daily or bi-weekly client meetings to gather requirements, deliver project updates, and ensure alignment on objectives
- Work with development teams to design and implement solutions, ensuring adherence to project timelines and deadlines
- Lead and actively participate in the development and UAT testing phases to ensure the system functions as intended and meets the client’s requirements
- Develop ServiceNow training documentation as a key deliverable during the project implementation phase
- Partner with senior management and leadership to create Statements of Work (SoWs) and proposals for acquiring client contracts
- Client(s): U.S. Bank, PwC Internal, United Healthcare
Software Engineering Consultant
Accenture Federal Services (AFS)
03.2017 - 06.2022
- Interact on a timely basis with internal or external client stakeholders to understand specific requirements for ServiceNow system
- Identify new opportunities for enhancements to business processes; develop/help to implement recommendations to achieve continuous improvement objectives for ServiceNow ITSM Applications
- Lead integration of ServiceNow System and HR System for management of employee data while acting as the Subject Matter Expert
- Review and refine user stories in JIRA and SDLC Product Backlog to prepare for upcoming sprints
- Work with 3 ServiceNow developers across the Service Delivery Lifecycle on engineering solutions for new system rollouts, major/minor enhancements, and/or ongoing maintenance of existing application
- Develop and coach 4 analysts, while acting as a career counselor to create a high performing team
- Lead 2 Agile Scrum teams dedicated to developing and delivering the client’s project roadmap
- Conduct project and issue management (status reporting, issue reporting) for assigned scope of work
- Apply knowledge and experience to identify, assess and resolve service delivery issues, interacting with both client and Accenture team members
- Provide guidance and share knowledge with Agile team to promote consistent operations, efficient use of resources, and implementation of best practices
- Identify risks associated with execution of the assigned tasks within the business process and understand the security requirements linked to the business process.
- Review project deliverables for completeness and quality according to project and industry standards
- Apply change management process to create a strategy to support adoption of the changes required by client
- Support the design, development, delivery, and management of communications
- Provide input and support the design and delivery of training programs
- Execute strategic direction set by senior management to achieve desired team goals
- Client(s): Department of State
Education
Bachelor of Science - Information Systems
University of Maryland, Baltimore County
Baltimore, MD12.2016
Skills
- Skills - Strong Empathy, Sales, Customer Service, Team Leadership, Verbal and Written Communication, Client Relationship Management, Documentation and Reporting, Multitasking and Prioritizing, Willingness to Learn, Training and Mentoring, Project Management, Detail-oriented, Teamwork and Collaboration, Client Engagement, Time Management, Computer Skills, Telephone Etiquette, Courteous and Professional
- Functional/Technical – Business and Systems Analysis, Systems Administration, Project Management, Client Relationship, Release Management, Change Management, Agile Development, DevOps, Data Analysis, SDLC, Requirements Gathering, QA Testing, Product Deployment and Training, Scrum Master, XML, SQL
- Microsoft – Active Directory, Excel, OneDrive, Outlook, PowerPoint, SharePoint, Teams, Word
Certification
- ICAgile Certified Professional (ICP) – Certified: March 2017
- ServiceNow Certified Systems Administrator (CSA) – Certified: January 2021
- Certified SAFe 5 Practitioner (SP) – Certified: March 2022
- Certified SAFe Scrum Master (SSM) – Certified May 2022
Languages
Malayalam
Limited Working
Timeline
Senior Associate
PricewaterhouseCoopers (PwC)
08.2022 - 09.2024
Software Engineering Consultant
Accenture Federal Services (AFS)
03.2017 - 06.2022
Bachelor of Science - Information Systems
University of Maryland, Baltimore County