Brian Robak
Greencastle
Summary
Dynamic professional with extensive experience in client relationship management and sales development. Known for fostering strong client connections, optimizing sales strategies, and enhancing customer satisfaction to drive business growth.
Overview
29
29
years of professional experience
Work History
Driver
Waste Management
Greencastle, PA
03.2022 - 04.2026
- Operated and maintained waste collection vehicles, ensuring compliance with safety regulations.
- Conducted routine inspections of equipment to identify maintenance needs and enhance reliability.
- Adhered to scheduled routes, optimizing collection efficiency while minimizing delays.
- Collaborated with team members to implement best practices for waste disposal processes.
- Trained new drivers on operational protocols and safety measures, fostering a culture of safety awareness.
Business Owner
Self-employeed
Martinsburg, WV
03.2014 - 03.2022
- Developed and implemented strategic business plans to drive growth and profitability.
- Managed daily operations, ensuring efficiency across all business functions.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Oversaw financial management, including budgeting and forecasting for sustainability.
- Conducted market research to identify new opportunities for product offering expansion.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Sales Department Manager
United States Tobacco
Martinsburg, WV
08.2008 - 03.2014
- Led sales strategies to increase market share and drive revenue growth.
- Managed cross-functional teams to enhance collaboration and streamline operations.
- Developed training programs for staff to improve product knowledge and sales techniques.
- Analyzed market trends to inform strategic decisions and optimize sales initiatives.
- Implemented performance metrics to track sales effectiveness and identify improvement areas.
- Fostered relationships with key clients to ensure high levels of customer satisfaction and retention.
- Oversaw budgeting processes, ensuring alignment with organizational goals and efficient resource allocation.
- Established strategic partnerships with key industry players to expand product offerings and increase market presence.
- Negotiated contracts with suppliers, achieving favorable terms that directly impacted the bottom line.
- Increased sales revenue by implementing targeted marketing strategies and effective customer relationship management.
- Implemented data-driven decision-making, utilizing analytics tools to identify areas of opportunity for growth.
Sales Analyst
United States Tobacco
Milford, CT
02.2005 - 08.2008
- Analyzed sales data to identify trends and inform strategic planning initiatives.
- Developed forecasting models to enhance accuracy of sales projections.
- Collaborated with cross-functional teams to optimize inventory management processes.
- Conducted market research to assess competitive landscape and identify growth opportunities.
- Presented insights and recommendations to senior leadership for decision-making support.
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
Marketing Manager
United States Tobacco
Milford, CT
06.2001 - 02.2005
- Developed and executed comprehensive marketing strategies to enhance brand visibility and market share.
- Analyzed consumer insights and market trends to drive targeted promotional campaigns.
- Collaborated with cross-functional teams to align marketing initiatives with business objectives.
- Led team in creating innovative product launches that captured audience attention and generated interest.
- Mentored junior staff, fostering skill development and enhancing overall team performance.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Sales Representative
United States Tobacco
State College, PA
03.1997 - 06.2001
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market research to identify new business opportunities and customer needs.
- Collaborated with marketing team to align sales strategies with promotional campaigns.
- Implemented training programs for new sales staff to enhance product knowledge and skills.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Education
Master of Science - Business Administration And Management
Frostburg State University
Frostburg, MDBachelor of Arts - Criminology
Indiana University of Pennsylvania
Indiana, PASkills
- Client relationship management
- Sales development
- Relationship selling
- Sales presentations
- Sales forecasting
- Territory development
- Closing deals
- Contract negotiations
- Upselling strategies
- Cold calling
- Lead generation
- Sales expertise
Timeline
Driver
Waste Management
03.2022 - 04.2026
Business Owner
Self-employeed
03.2014 - 03.2022
Sales Department Manager
United States Tobacco
08.2008 - 03.2014
Sales Analyst
United States Tobacco
02.2005 - 08.2008
Marketing Manager
United States Tobacco
06.2001 - 02.2005
Sales Representative
United States Tobacco
03.1997 - 06.2001
Master of Science - Business Administration And Management
Frostburg State University
Bachelor of Arts - Criminology
Indiana University of Pennsylvania