Brian Sweeney
Bethlehem
Summary
Skilled client services professional with focus on advocacy and support. Strong background in fostering client relationships, resolving issues, and driving satisfaction. Known for effective team collaboration, adaptability, and achieving results. Expertise includes conflict resolution, communication, and empathy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Operations
Bethlehem Emergency Sheltering
Bethlehem, PA
10.2020 - Current
- Developed training programs for staff to improve service quality and operational procedures.
- Collaborated with local agencies to establish partnerships enhancing community outreach initiatives.
- Led operational strategy to enhance shelter efficiency and service delivery.
- Mentored and coached team members to foster productive and engaging work environment.
Front Desk Receptionist
The Sayre Mansion
Bethlehem, PA
01.2021 - 01.2026
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated reservations and accommodated special requests using property management software.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and customer interaction protocols.
Recovery Employment Coordinator
PRO-A
Harrisburg, PA
08.2023 - 12.2025
- Developed and implemented employment programs to enhance job placement opportunities for individuals in recovery.
- Coordinated workshops and training sessions to improve job readiness skills among participants.
- Collaborated with community organizations to expand employment resources and support services.
- Monitored participant progress, providing one-on-one guidance to ensure successful integration into the workforce.
Certified Recovery Specialist
Clean Slate Centers
Bethlehem, PA
01.2023 - 08.2023
- Facilitated recovery group sessions, promoting peer support and engagement among participants.
- Developed individualized recovery plans tailored to client needs, enhancing treatment effectiveness.
- Coordinated with multidisciplinary teams to ensure comprehensive care for clients in recovery programs.
- Monitored client progress, adjusting strategies to optimize outcomes and maintain accountability.
House Manager
Allentown Halfway Home
Allentown, PA
03.2022 - 01.2023
- Supervised daily operations to ensure compliance with facility regulations and standards.
- Developed and implemented staff training programs to enhance team performance and service delivery.
- Managed resident intake processes, ensuring accurate documentation and adherence to protocols.
- Coordinated schedules for staff, optimizing coverage to meet residents' needs effectively.
Education
Welder Qualification ID Card (Expired) - Welder Fitter (900 Hours)
Welder Training And Testing Institute
Allentown, PASkills
- Operations oversight
- Process improvement
- Leadership training
- Professional boundaries
- Client advocacy
- Self-care strategies
- Recovery planning
- Peer support
Certification
- Certified Recovery Specialist (2022-Present)
Timeline
Recovery Employment Coordinator
PRO-A
08.2023 - 12.2025
Certified Recovery Specialist
Clean Slate Centers
01.2023 - 08.2023
House Manager
Allentown Halfway Home
03.2022 - 01.2023
Front Desk Receptionist
The Sayre Mansion
01.2021 - 01.2026
Director of Operations
Bethlehem Emergency Sheltering
10.2020 - Current
Welder Qualification ID Card (Expired) - Welder Fitter (900 Hours)
Welder Training And Testing Institute