Briana Forbes
Philadelphia,PA
Summary
I am a persistent and resilient individual seeking a challenging and rewarding position in your establishment. Such a position will utilize my education, training and experience, and successfully further your business while aiding me in asserting new skills and advancing my career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Home Helpers
12.2023 - Current
- Reading, writing, and carrying out directions
- Charting or taking notes for others to review
- Providing companionship and supportive listening
- Reporting changes in the health or status of the client
- Responding to emergency situations
- Transporting client to appointments
- Facilitating community and recreational outings, including transport
- Providing support with hobbies, studies, and social activities
Caregiver
Bayada
03.2023 - 07.2024
- Bathing, grooming, using the toilet, and dressing
- Meal planning and preparation
- Light housekeeping, laundry, and running errands
- Medication reminders and picking up prescriptions
- Escorts to appointments or meetings, help with activities or hobbies, and general companionship.
Caregiver
Caregivers America
06.2022 - 10.2022
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Allows and encourages residents to do as much of their own care as possible
- Serves meals to residents in their home and assist in preparing meals following preplanned menus
- Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice and records and reports changes in resident's eating habits to the supervisor
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in resident's physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor
- Assists residents with medication, assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications to residents who cannot self-administer their medications; and exhibits understanding of and follows medication policies and procedures
- Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas
- Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance.
Customer Service Representative
Omni Interactions
01.2022 - 05.2022
- Respond to chats, emails, and calls from customers
- Quickly help customers with good solutions
- Solve problems in a creative way
- Document details of calls & customer interactions in the appropriate systems
- Type and talk at the same time
- Navigate multiple systems, programs, and screens at the same time.
Retail Sales Associate
Ikea
09.2021 - 01.2022
- Assisting customers and providing advice on the best solutions for their homes
- Keeping the sales floor tidy, priced and fully stocked to give customers a positive shopping experience
- Acting as an expert and consultant on a broad range of home furnishing solutions, products and services to inspire and inform customers
- Guiding customers toward top-selling and prioritized products
- Assembling display products for the introduction of new products.
Server
Waverly Heights
05.2021 - 06.2021
- To serve food and beverages to seniors and guests while creating pleasant dining experiences
- Tasks include catering to the residents in the dining room, delivering trays to residents' rooms, cleaning up the dining room area, prepping food for the following day, and restocking the kitchen with items that run out.
Clerk
Shoprite
06.2018 - 02.2021
- To deliver a great customer experience while taking Customers orders off of the ShopRite website, selecting their order and communicating any issues with the Customers; to bag the orders, pack it in totes, store accordingly, bill the order, transport to the Customer's car and take payment.
Skills
- Microsoft Office (word, excel, powerpoint, etc)
- Internet Explorer
- Dependable
- Committed
- High achieving individual
- Skilled collaborator
- Rapid and adaptive
- Effective cross functional communicator
- Ability to self-motivate and self-manage
- Good leadership
- Analytical, Critical, & Quick thinking
- Problem solving skills
- Implement effective listening and reasoning skills
- Very responsible and resourceful
Certification
Above and Beyond the Call of Duty Award
Timeline
Caregiver
Home Helpers
12.2023 - Current
Caregiver
Bayada
03.2023 - 07.2024
Caregiver
Caregivers America
06.2022 - 10.2022
Customer Service Representative
Omni Interactions
01.2022 - 05.2022
Retail Sales Associate
Ikea
09.2021 - 01.2022
Server
Waverly Heights
05.2021 - 06.2021
Clerk
Shoprite
06.2018 - 02.2021
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