Briana Reyes

• Cleaned and sanitized common areas and resident rooms daily.
• Operated cleaning equipment such as vacuums and floor scrubbers efficiently.
• Maintained cleaning equipment and reported any malfunctions promptly.
• Managed waste disposal and ensured proper recycling practices.
• Replenished supplies like soap and paper towels in restrooms regularly.
• Adhering strictly to health and safety regulations while performing duties.
• Ensured proper management and security of building keys, master keys, and access cards to prevent unauthorized access.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
• Collaborated with healthcare team to optimize patient comfort and safety.
• Aided in mobility assistance using transfer techniques and equipment.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.
• Transported residents within the facility as needed.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Recognized signs, symptoms of abuse, neglect and reported them per policy.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.

At the Home Depot I assisted customers with managing their accounts which included updating information and addressing billing concerns. Another part of my job was to offer technical support when needed or direct customers to the correct department or supervisor for further assistance. I assisted with tasks like receiving shipments and conducting stock counts, monitored the sales floor for suspicious activity and followed our security policies. I trained new associates, collaborated with colleagues, requested assistance when needed, provided customers with assistance locating products, operated the cash register and point-of-sale (POS) systems, ensured products were properly priced and displayed, and assisted with inventory management and stock counts.

Here I greeted and assisted customers, answered questions about products and policies, resolved complaints, Helped with creating and arranging store displays to be visually appealing, Managed cash drawers, balanced transactions, and performed cash reconciliation at the end of shifts, Maintained a clean and organized work area, performed general cleaning duties, and assisted other departments with tasks like stocking or merchandising.

• Assisted customers with product inquiries and selections to enhance shopping experience.
• Maintained organized merchandise displays to promote product visibility and accessibility.
• Processed transactions accurately using point-of-sale systems for customer purchases.

For this job I suggested products or services that match a customer's needs, answered questions about merchandise and explained product features and benefits, Informed customers about current sales, promotions, and loyalty programs, and of course kept the sales floor clean and organized Just as I did for my previous job and the others after this one.

• Assisted customers with product selection and provided knowledgeable recommendations.
• Processed transactions accurately using point-of-sale systems.
• Maintained store appearance by organizing merchandise and ensuring cleanliness.

Resolved customer complaints through effective communication and problem-solving.

• Assisted customers with inquiries and provided product information.
• I provided information about products and services, Took orders and managed returns and exchanges, Maintained accurate records of customer interactions, complaints, and transactions, and collected customer feedback and provided it to management and collaborated with other departments and team members to find solutions to the issues that were being brought to my attention by our customers.
• Handled order processing and ensured prompt delivery of goods.