Briana Royce
York
Summary
Sales and operations professional with over 7 years of experience driving revenue growth through strategic account development and strong customer relationships. Consistently ranked as a top performer by exceeding sales targets while leading teams and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Outside Sales Representative
Weinstein Supply
Lancaster
12.2019 - Current
- Consistently ranked as a top sales performer by meeting and exceeding annual sales targets through strategic account development and relationship-building with key decision-makers.
- Prepared detailed commercial and residential quotes, ensuring clarity for customers and engineers.
- Organized customer training sessions and team-building events, enhancing relationships and fostering loyalty.
- Attended industry trainings with senior management.
Manager
Heuters Greenhouses
York
12.2018 - 11.2019
- Managed daily operations and a team of 10+ employees, streamlining scheduling, training, performance management, and payroll processes.
- Oversaw inventory control, vendor relationships, and customer service.
- Ensured compliance with safety regulations and environmental standards, promoting a safe operational environment.
- Enforced customer service standards and resolved customer issues, enhancing customer satisfaction and service quality.
- Provided leadership during times of organizational change or crisis situations.
Pro Desk Associate
The Home Depot
York
02.2016 - 12.2018
- Generated customer quotes and sales leads, enhancing service to contractors and homeowners.
- Earned Customer Service Excellence Award for outstanding performance in 2018.
- Built lasting customer relationships that drove repeat business and referrals.
- Processed cash register and POS transactions, ensuring accurate handling of refunds and exchanges.
Education
Associate in Applied Science (A.A.S.) - Business Management
Harrisburg Area Community College
Harrisburg, PA08-2026
High School Diploma -
Eastern York High School
York, PA05-2017
Skills
- Customer service
- Project management
- Team leadership
- Sales training
- Sales forecasting
- Budget management
- Client relationship management
- Account oversight
- Resolution-oriented
- Quick learner
Timeline
Outside Sales Representative
Weinstein Supply
12.2019 - Current
Manager
Heuters Greenhouses
12.2018 - 11.2019
Pro Desk Associate
The Home Depot
02.2016 - 12.2018
Associate in Applied Science (A.A.S.) - Business Management
Harrisburg Area Community College
High School Diploma -
Eastern York High School