Brianna Burke
Athens
Summary
Leader in customer engagement and operational excellence. Excels in conflict resolution and communication skills, enhancing client satisfaction and workplace standards. Demonstrates outstanding teamwork, problem-solving abilities, and a commitment to achieving goals, ensuring top-notch service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Sales Associate
Walmart
09.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve the customers needs.
Head of House Hold Operations
Self-employed
07.2022 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cleaning Supervisor
Proactive Vacations
05.2024 - 07.2024
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Addressed customer feedback and complaints to maximize satisfaction.
Education
Hunterdon Central Regional High School
Flemington, NJ06.2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Money handling
- Conflict resolution
- Cleaning techniques
- Friendly and outgoing
- Customer engagement
Timeline
Sales Associate
Walmart
09.2024 - 01.2025
Cleaning Supervisor
Proactive Vacations
05.2024 - 07.2024
Head of House Hold Operations
Self-employed
07.2022 - 09.2024
Hunterdon Central Regional High School
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