Brianna Crisswell
Erie
Summary
Dynamic and detail-oriented professional with expertise in medical records management and ICD-10 coding, honed at Oak Street Health. Proven ability to enhance customer satisfaction and resolve conflicts effectively, complemented by strong organizational skills and a commitment to HIPAA compliance. Energetic team player dedicated to continuous improvement and excellence in service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scribe
Oak Street Health
Erie
08.2025 - 02.2026
- Assisted healthcare providers in maintaining organized and up-to-date patient records.
- Managed electronic health record systems efficiently to ensure data integrity.
- Determined the correct ICD-10 and CPT codes for use in medical records.
- Utilized multiple computer programs simultaneously while transcribing.
- Ensured timely completion of assigned tasks within specified deadlines.
- Transcribed physician's orders accurately into the EMR system.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Shift Manager
Arby's
09.2021 - Current
- Customer service
- Maintained product quality
- Resolved conflicts effectively and maintained a positive work environment.
- Documentation where needed
- Complies with company policies and procedures.
- Communicated proficiently with higher management to keep up on productivity and keep everyone on the same set of goals.
- Received a food safety certification
Education
Associates - Medical Records Technician
Institute of Medical And Business Careers
Erie, PA08-2026
Skills
- Detail-oriented
- Medical records management
- ICD-10 and CPT coding
- Medical terminology proficiency
- Medical coding expertise
- HIPAA compliance
- Continuous learning attitude
- Insurance billing knowledge
- Organizational skills
- Effective communication
- Team collaboration
- Punctual and reliable
- Customer service focus
- Energetic and enthusiastic
- Handling customer complaints
Certification
Healthcare Certifications
Timeline
Scribe
Oak Street Health
08.2025 - 02.2026
Shift Manager
Arby's
09.2021 - Current
Associates - Medical Records Technician
Institute of Medical And Business Careers