Brianna Eckardt
Scranton
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Hot Topic
03.2019 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Attractions Attendatn
Roba's Tree Farm
08.2017 - 11.2020
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
Education
High School Diploma -
West Scranton High School
Scranton, PA06.2021
Skills
- Customer Relations
- Records Management
- Attention to Detail
- Problem-Solving
- Customer Service and Engagement
Reading and Crafting
Reading for pleasure
Crafting: t-shirts, pins and novelites
Timeline
Assistant Store Manager
Hot Topic
03.2019 - Current
Attractions Attendatn
Roba's Tree Farm
08.2017 - 11.2020
High School Diploma -
West Scranton High School
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