BRIANNA FLORES
Allentown
Summary
Results-driven leader with strong organizational skills and analytical problem-solving abilities. Proven track record of enhancing operational efficiency as a shift manager with 4 years of experience. Demonstrates sound judgment and independent decision-making to drive company success while adhering to safety standards. Committed to professional growth and seeking opportunities for advancement in challenging roles.
Overview
3
3
years of professional experience
Work History
RoomLead
Thermo Fisher Scientific Inc.
Allentown
09.2024 - Current
- Operated packaging machinery to efficiently package pharmaceutical products.
- Inspected packaging for quality and compliance with safety standards.
- Assisted in training new personnel on proper operation of packaging equipment and procedures.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Quality Associate/Floor Lead
Sharp Packaging Solutions
Allentown
01.2024 - 09.2024
- Performed inspections and audits to ensure compliance with quality standards.
- Facilitated training sessions on quality procedures and best practices for staff members.
- Maintained quality documentation and records in accordance with regulatory requirements.
- Conducted root cause analysis and implemented corrective actions to address quality non-conformances.
- Developed and implemented quality improvement initiatives to enhance product quality.
- Utilized measurement tools and equipment to conduct thorough inspections on various components.
- Documented inspection results and communicated findings to production team for quality improvement.
- Maintained detailed records of inspections and quality assessments.
- Reviewed and revised SOPs and work instructions to improve efficiency and accuracy in production.
- Maintained accurate records and documentation of inspection results and findings.
Shift Manager
Tasem Inc McDonalds
- Lifted 50lb boxes pulling stock off of truck orders
- Provided prompt and courteous assistance to customers in person and over the phone.
- Kept my cool under duress and in high-pressure customer service situations.
- Kept the grill, prep, front and lobby areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
- Replenished and stocked merchandise in accordance with store merchandising layouts.
- Handled all customer complaints professionally, putting customer satisfaction first.
- Created shift plans every shift to ensure the store ran smoothly
- Counted the safe and did daily bank deposits for the money made for the day
- Created schedules on the computer for employees
- Did write ups and took appropriate disciplinary actions for employees that violated the handbook
- Ran shifts alone as the only person in charge
- Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
- Dealt with cash
- Able to manually reboot entire computer system alone when an issue sprung
- Made sure every product that was cooked was properly handled and at the correct temperature
- Operated a cash register with 100% accuracy for cash, check, and credit card transactions.
- Responded to customer calls in a timely and professional manner.
- Suggested alternatives when a product was out of stock.
- Was in charge of training back-up associates and leading crew members in managing storefront operations.
- Kept a perfect attendance
- Youngest to become management at 18 years old
- Lifted heavy stock onto shelves
Online Shopping Manager
Weis Markets
- Carefully handpicked customers groceries
- Advised product development teams on how to improve products based on customer feedback
- Stage products in the correct temperature zone
- Follow special instructions by customers
- Relay order information to customers
- Maintain the cleanliness of an online grocery area
- Always putting the customer first when choosing their goods
- Kept track of stores inventory
- In charge of day to day operations and equipment maintenance
Education
BUSINESS ADMINISTRATION - UNFINISHED
Northampton Community College
Bethlehem, Pa01-2022
HIGHSCHOOL DIPLOMA -
Emmaus High School
Emmaus, Pa01-2022
Skills
- Business operations
- Problem resolution
- Strong interpersonal skills
- Consistently meets sales goals
- Positive and friendly
- People-oriented
- Team building expertise
- Quality compliance inspection
- Employee training
Certifications Courses
- CareerSafe time management certification
- CareerSafe personal financial management certification
- CareerSafe communication skills training certification
- Delegate PA DECAs state leadership conference
- Certificate of achievement in DECA state competition Business Service Marketing
Timeline
RoomLead
Thermo Fisher Scientific Inc.
09.2024 - Current
Quality Associate/Floor Lead
Sharp Packaging Solutions
01.2024 - 09.2024
Online Shopping Manager
Weis Markets
Shift Manager
Tasem Inc McDonalds
BUSINESS ADMINISTRATION - UNFINISHED
Northampton Community College
HIGHSCHOOL DIPLOMA -
Emmaus High School