Brianna Hainey
Philadelphia
Summary
Proven in enhancing customer satisfaction and efficiency at United States Postal Services, I excel in route navigation and active listening, ensuring timely and accurate deliveries. My ability to solve problems and adapt to changing conditions has consistently improved service levels, fostering positive community relationships.
Overview
10
10
years of professional experience
Work History
Letter Carrier
United States Postal Services-temp
07.2017 - 02.2022
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Sorted and cased Number+ pieces of mail each day with high accuracy.
- Increased productivity by streamlining processes for loading vehicles with sorted mail at the beginning of each shift.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Utilized mail processing machines in weighing, stamping and processing mail items.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Handled mail and packages with care to prevent damage during delivery.
Food Service Worker
Five Guys
01.2013 - 07.2017
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
Gas Station Attendant
Sunoco
05.2015 - 08.2016
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
Deli Worker
Family Business
01.2012 - 01.2014
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
Education
High School Diploma -
University City High School
Philadelphia, PA06.2014
Skills
- Delivery accuracy
- Route navigation
- Mechanical aptitude
- Package handling
- Safety awareness
- Memory retention
- Load lifting
- Mail sorting
- Vehicle maintenance
- Efficient driving
- Weather tolerance
- Vehicle loading
- GPS use
- Vehicle inspections
- Teamwork
- Customer service
- Time management
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Multitasking
- Punctuality
- Excellent communication
- Reliability
- Active listening
Timeline
Letter Carrier
United States Postal Services-temp
07.2017 - 02.2022
Gas Station Attendant
Sunoco
05.2015 - 08.2016
Food Service Worker
Five Guys
01.2013 - 07.2017
Deli Worker
Family Business
01.2012 - 01.2014
High School Diploma -
University City High School
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