Brianna Heater
Bangor
Summary
Reliable employee with experience in childcare, reception, and legal seeking position in the early childhood field. Offering excellent communication and good judgment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associated Director of Child Development
River Crossing YMCA
07.2024 - Current
- Developed and implemented child development programs aligned with YMCA values.
- Oversaw daily operations of childcare facilities, ensuring compliance with safety regulations.
- Trained and mentored staff on best practices in child engagement and education techniques.
- Evaluated program effectiveness through regular assessments and observations.
- Collaborated with parents to address developmental concerns and improve family engagement strategies.
- Established partnerships with local organizations to enhance community resources for families.
- Streamlined communication between staff members through regular team meetings and professional development opportunities.
- Promoted an inclusive environment by incorporating culturally responsive teaching strategies into daily instruction.
Legal Clerk
Berkheimer Tax Innovations
01.2023 - Current
- Tracking and reviewing payments made on legal accounts.
- Filing complaints with appropriate magisterial district court.
- Ensuring accuracy on all documents, both legal and otherwise.
- Working with attorney to investigate complaints made.
- Receiving and making calls to taxpayers to navigate issues in order to resolve delinquent accounts.
- Researching accounts throughout multiple computer systems to ensure all are adjusted correctly based upon various legal statuses according to the law as well as the company’s policies.
- Organizing and filing all legal documents (paper and digitally).
Pre-Kindergarten Teacher
Little Scholars Academy Of Effort
07.2021 - 07.2022
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Created developmentally appropriate lesson plans in accordance with state guidelines using research based practices.
- Fostered reasoning and problem solving through active exploration games and activities.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Allowed for ample outdoor discovery time in schedule each day.
- Answering phones.
- Communicating daily with parents and administrators through various channels.
Preschool Teacher
Children's Learning Center
05.2018 - 04.2019
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Office Support Assistant
Northampton Community College
01.2017 - 05.2018
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Enter text based and numerical information from source data into company databases within time limits.
- Provided information regarding the programs various GED and ESL classes, as well as answered queries promptly through the telephone. Routing calls to various staff members regularly.
Nanny
Jillian Lewis
02.2013 - 05.2017
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Medical Receptionist
Redi-Care
05.2014 - 10.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
Education
High School Diploma - General Studies
Easton Area High School
Easton, Pennsylvania, USAssociate of Applied Science - Early Childhood Education
Northampton Community College
Bethlehem, PASkills
- Clerical experience
- Organizational skills
- Communication skills
- Phone etiquette
- Multi-line phone systems
- Typing
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Planning skills
- Data entry
- Medical Receptionist
- Childcare
- Nannying
- Classroom Management
- Medical Scheduling
- Medical Office Experience
- HIPAA
- Medical Terminology
- Medical Records
- Curriculum Development
- Early Childhood Education
- Google Docs
- Cash handling
Certification
- Pediatric First Aid/CPR/AED
- January 2022 to January 2024
Assessments
- Sales skills — Proficient
- April 2022
- Influencing and negotiating with customers
- Full results: Proficient
- Attention to detail — Proficient
- October 2022
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Administrative assistant/receptionist — Proficient
- Using basic scheduling and organizational skills in an office setting
- Customer service — Proficient
- November 2022
- Identifying and resolving common customer issues
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Associated Director of Child Development
River Crossing YMCA
07.2024 - Current
Legal Clerk
Berkheimer Tax Innovations
01.2023 - Current
Pre-Kindergarten Teacher
Little Scholars Academy Of Effort
07.2021 - 07.2022
Preschool Teacher
Children's Learning Center
05.2018 - 04.2019
Office Support Assistant
Northampton Community College
01.2017 - 05.2018
Medical Receptionist
Redi-Care
05.2014 - 10.2015
Nanny
Jillian Lewis
02.2013 - 05.2017
High School Diploma - General Studies
Easton Area High School
Associate of Applied Science - Early Childhood Education
Northampton Community College