Brianna Jackson
Lancaster
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Food Service Worker
Costco
09.2015 - Current
- Maintained cleanliness and organization of food preparation areas to ensure safety standards compliance.
- Prepared and served high-quality food items in accordance with company recipes and guidelines.
- Assisted customers with inquiries, providing exceptional service to enhance overall shopping experience.
- Operated kitchen equipment efficiently, ensuring proper use and maintenance practices were followed.
- Collaborated with team members to streamline food production processes, improving overall efficiency.
- Trained new employees on food handling procedures and customer service protocols to promote best practices.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
Food Service Worker
Panera Bread
01.2012 - 07.2014
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
- Collaborated with kitchen staff to plan and execute special events without hitches.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Streamlined checkout process, reducing wait times for customers.
- Enhanced customer loyalty, remembering regulars' names and orders.
Cashier
Giant Food Stores
08.2008 - 08.2011
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service protocols.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
North County High School
Glen Burnie, MDSkills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Productivity and efficiency
- Working with diverse people
- Professional appearance maintenance
- Reliability and punctuality
Timeline
Food Service Worker
Costco
09.2015 - Current
Food Service Worker
Panera Bread
01.2012 - 07.2014
Cashier
Giant Food Stores
08.2008 - 08.2011
High School Diploma -
North County High School