Brianna Lenzi

Led daily operations of bar, ensuring seamless service and adherence to quality standards.

Trained and mentored junior bartenders on beverage preparation and customer service excellence.

Maintained cleanliness and organization of bar area, promoting safety and efficiency among staff.

Resolved customer complaints promptly, fostering positive experiences and repeat business.

Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.

Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Kept bar presentable and well-stocked to meet customer needs.

Oversaw daily operations to ensure compliance with quality standards and customer service excellence.

Trained and mentored staff on effective procedures and best practices for efficient workflow.

Effective customer service skills, time management, and problem solving.

Worked efficiently in a high pressure environment, prioritizing tasks and managing time effectively during peak hours.

Maintained professional, organized, and safe environment for employees and patrons.