Brianna Parker
Allentown
Summary
Dedicated professional with experience in the hospitality and support services industries. Known for strong teamwork and time management skills, enhancing service delivery and customer satisfaction during peak periods. Committed to creating inclusive environments and providing exceptional care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Copperhead Grille
Bethlehem, PA
08.2024 - Current
- Actively resolved guest concerns, contributing to a positive dining experience.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Implemented process improvements that streamlined service efficiency during busy shifts.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Direct Support Professional
United Care Community Home LLC
Catasauqua, PA
06.2024 - Current
- Enhanced communication between stakeholders to improve service delivery outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Server/ Bartender
Redstone American Grill
Dresher, PA
09.2022 - 06.2024
- Provided exceptional customer service by anticipating guest needs and promptly addressing inquiries.
- Coordinated and executed dining room setup, ensuring optimal table arrangements for guest comfort.
- Trained and mentored new servers on menu knowledge and service protocols to enhance team performance.
- Managed food and beverage orders efficiently, utilizing POS systems to streamline transactions.
- Collaborated with kitchen staff to ensure timely delivery of orders, maintaining high standards of quality.
- Resolved guest complaints tactfully, enhancing overall dining experience and satisfaction levels.
- Implemented upselling techniques that increased average check totals while improving guest satisfaction ratings.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Founding Farmers
King Of Prussia, PA
07.2021 - 02.2023
- Delivered exceptional customer service, enhancing guest satisfaction and repeat patronage.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to ensure seamless service flow during peak hours.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host/Restaurant Server
Texas Roadhouse
Montgomeryville, PA
04.2021 - 06.2022
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlist effectively, optimizing table turnover during peak hours.
- Collaborated with servers and kitchen staff to enhance guest experience.
- Assisted in training new hosts on customer service standards and procedures.
- Maintained cleanliness and organization of front-of-house areas.
- Implemented strategies to streamline seating arrangements during busy shifts.
- Monitored dining room flow, adjusting seating plans for maximum efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Direct Support Professional
Spin Inc.
Bethlehem, PA
04.2018 - 04.2021
- Supported individuals in daily living activities, fostering independence and personal growth.
- Assisted with the implementation of personalized care plans to meet unique client needs.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Monitored client progress and documented observations for timely intervention.
- Trained new staff on best practices for client interaction and support techniques.
- Developed and maintained positive relationships with clients, families, and caregivers.
- Implemented safety protocols to create a secure environment for clients and staff.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
Whitehall High School
Whitehall, PA06-2017
High School Diploma -
Whitehall High School
Whitehall, PA06-2017
Skills
- Strong work ethic
- Guest engagement
- Team collaboration
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Behavioral management
- Client documentation
- Decision-making support
- Health and safety requirements
Certification
- CPR
- First aid
- Food and safety
Timeline
Server
Copperhead Grille
08.2024 - Current
Direct Support Professional
United Care Community Home LLC
06.2024 - Current
Server/ Bartender
Redstone American Grill
09.2022 - 06.2024
Server
Founding Farmers
07.2021 - 02.2023
Host/Restaurant Server
Texas Roadhouse
04.2021 - 06.2022
Direct Support Professional
Spin Inc.
04.2018 - 04.2021
High School Diploma -
Whitehall High School
High School Diploma -
Whitehall High School