Brianna Pigford
Upper Darby
Summary
Dynamic police dispatcher skilled in emergency response coordination, communication systems operation, and crisis management. Proven ability to thrive in high-stress situations while ensuring accurate record-keeping and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Jefferson
Philadelphia
06.2025 - Current
- Coordinated incident response with law enforcement and emergency services to ensure swift action.
- Supported high-stress situations through clear and effective communication to facilitate timely responses.
- Managed 9-1-1 emergency call intake to ensure timely dispatch of services.
- Documented all communications via phone or radio transmissions to maintain accurate records for future reference.
Police Dispatcher
Temple University, College of Engineering
Philadelphia
05.2021 - 12.2022
- Operated communication systems to efficiently receive and dispatch emergency calls, ensuring timely response to incidents.
- Coordinated with law enforcement and emergency services to streamline incident response and enhance public safety.
- Supported responders during high-stress situations through clear and effective communication, facilitating critical decision-making.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
Home Health Aide
Care First
Philadelphia
08.2021 - 04.2022
- Assisted clients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to healthcare staff.
- Administered medications according to healthcare professionals' instructions.
Dietary Aide
Cathedral Village nursing home
Philadelphia
03.2019 - 03.2020
- Coordinated with healthcare team to ensure residents' dietary needs and preferences were met.
- Prepared and organized trays and food service carts for timely delivery to residents.
- Cleaned and sanitized kitchen equipment and surfaces.
- Followed dietary procedures in accordance with established policies.
- Managed inventory and stocked supplies in dining areas to maintain consistent service.
Sales Manager
Macys Department Store
Philadelphia
12.2018 - 03.2020
- Managed inventory levels to optimize stock availability for customers, enhancing service quality.
- Resolved customer complaints efficiently, contributing to increased satisfaction and loyalty.
- Trained staff on product knowledge and selling techniques, improving sales effectiveness.
Security Officer
Philadelphia Art Museum
Philadelphia
07.2017 - 09.2018
- Monitored activities throughout the museum using surveillance systems, ensuring prompt response to incidents.
- Enforced museum policies, maintaining a safe and respectful environment for all guests and staff.
- Conducted regular patrols, identifying and addressing potential security concerns to enhance safety.
Education
High School Diploma -
Murell Dobbins CTE
2150 W Lehigh Ave 05-2019
Skills
- Dispatch protocols
- Call processing
- Crisis response
- Crisis management
- Record keeping
- Systems operations
- Typing speed
Certification
CPR CERTIFIED
References
References available upon request.
Timeline
Police Dispatcher
Jefferson
06.2025 - Current
Home Health Aide
Care First
08.2021 - 04.2022
Police Dispatcher
Temple University, College of Engineering
05.2021 - 12.2022
Dietary Aide
Cathedral Village nursing home
03.2019 - 03.2020
Sales Manager
Macys Department Store
12.2018 - 03.2020
Security Officer
Philadelphia Art Museum
07.2017 - 09.2018
High School Diploma -
Murell Dobbins CTE