Brianna Roche
Dorney Park
Allentown
1
Certification
10
years of professional experience
Experienced supervisor skilled in team management, scheduling, and critical decision-making. Proven track record of implementing process improvements that enhance operational efficiency and team performance.
Work History
Area Supervisor
3 Years 5 Months- Trained and mentored staff, enhancing team performance and operational efficiency.
- Implemented process improvements that increased workflow effectiveness across multiple departments.
- Coordinated scheduling for over 100 employees to optimize staffing and service delivery.
- Supervised daily operations to ensure compliance with safety and quality standards.
- Collaborated with management to support budget planning and resource allocation strategies.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
HR Assistant
2 Months- Coordinated recruitment efforts, screening applications, and scheduling interviews to support staffing needs.
- Facilitated onboarding process for new employees, ensuring compliance with company policies and procedures.
- Managed employee records and maintained HR databases with high accuracy and confidentiality.
- Assisted in the development and implementation of training programs to enhance employee skills and knowledge.
- Provided guidance on HR policies, fostering a positive work environment through effective employee relations support.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Office Assistant
1 Year 7 Months- Coordinated office operations to ensure efficient workflow and communication among departments.
- Managed scheduling and appointment logistics for staff and guest interactions.
- Streamlined administrative processes, enhancing overall office productivity and organization.
- Assisted in training new team members on operational procedures and company policies.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
Team Leader
4 Years- Led team in daily operations, ensuring efficient workflow and adherence to safety standards.
- Developed and implemented strategies to enhance guest experience during peak season.
- Trained new employees on operational procedures and customer service best practices.
- Conducted performance evaluations, providing feedback to foster team development and growth.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Ride Operator
2 Years 8 Months- Operated rides efficiently, ensuring guest safety and adherence to operational protocols.
- Conducted pre-ride inspections to detect mechanical issues and ensure optimal performance.
- Trained new ride operators on safety procedures and operational best practices.
- Managed queue lines, maintaining order and enhancing guest experience during peak hours.
Education
High School Diploma
EMT
Skills
Team management
Multi-unit management
Time management
Multitasking
Safety training
Operational compliance
Conflict resolution
Employee evaluations
Emergency preparedness
Crisis management
Guest management
Incident reporting
Certification
- EMT - Certified Emergency Medical Technician
Timeline
HR Assistant
Dorney Park
02.2026 - 04.2026Read More
Office Assistant
Dorney Park
10.2023 - 05.2025Read More
Area Supervisor
Dorney Park
02.2023 - 07.2026Read More
Team Leader
Dorney Park
02.2019 - 02.2023Read More
Ride Operator
Dorney Park
06.2016 - 02.2019Read More
LVHN GEM EMI
EMT
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Northampton Community College
High School Diploma
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