Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BriAnna Schlegel

Harrisburg

Summary

Accomplished Customer Support Advisor with demonstrated success at Kelly Connect Services, excelling in issue resolution and customer relationship management. Leveraging strong problem-solving abilities and advanced product knowledge, I consistently enhance customer satisfaction and loyalty through effective communication and conflict resolution. Committed to continuous improvement and delivering exceptional service.

Overview

9
9
years of professional experience

Work History

Customer Support Advisor Tier 2

Kelly Connect Services
Harrisburg
12.2022 - Current
  • Developed relationships with customers through friendly greetings and excellent service.
  • Collaborated with other departments such as sales, marketing, and engineering, as required.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Resolved customer complaints through effective communication.
  • Maintained product knowledge to support customer needs.
  • Resolved escalated customer issues to maintain satisfaction and loyalty.
  • Routed calls from multiple sites to correct personnel and assisted with complex cases.

Mail Handler Assistant

USPS, United States Postal Service
Baltimore
05.2020 - 12.2022
  • Sorted incoming mail for efficient distribution within the postal facility.
  • Operated automated sorting machines to process large volumes of mail.
  • Assisted in loading and unloading delivery trucks during peak hours.
  • Maintained a clean and organized work area to ensure safety standards.
  • Collaborated with team members to meet daily mail handling goals.
  • Followed postal regulations and safety protocols while handling packages.
  • Trained new employees on proper sorting techniques and equipment usage.

Work in Progress (WIP)

Thredup Distribution Center
Mechanicsburg
02.2016 - 08.2019
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

High school Diploma -

Dauphin County Technical School
Harrisburg, PA

Some College (No Degree) - Medical Billing And Coding

Central Penn College
Harrisburg, PA

Skills

  • Problem Solving skills
  • Leadership
  • Self-Motivation
  • Adaptability
  • Active listening
  • Technical support
  • Product knowledge
  • Issue resolution
  • Customer relationship management
  • Communication skills
  • Conflict resolution
  • Time management
  • Complaint handling
  • Customer service excellence
  • Inbound call answering
  • Continuous improvement
  • Verbal and written communication

References

References available upon request.

Timeline

Customer Support Advisor Tier 2

Kelly Connect Services
12.2022 - Current

Mail Handler Assistant

USPS, United States Postal Service
05.2020 - 12.2022

Work in Progress (WIP)

Thredup Distribution Center
02.2016 - 08.2019

High school Diploma -

Dauphin County Technical School

Some College (No Degree) - Medical Billing And Coding

Central Penn College

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BriAnna Schlegel