BRIANNE STUCKER
Wilkes-Barre
Summary
Dynamic Account Manager with a proven track record at Travel Advantage Network, excelling in client retention through exceptional customer service and effective problem resolution. Skilled in social media management and content creation, I thrive in high-pressure environments, consistently enhancing customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Account Manager
Travel Advantage Network
12.2024 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.
Internet Sales Manager
Tom Hesser Dealerships
01.2022 - 07.2024
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Organized dealership events and promotions to attract potential customers and boost new car sales.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Identified prospects through cold calling, social media and trade publications.
- Boosted brand awareness by developing and implementing strategic social media campaigns.
- Supported marketing efforts by promoting the establishment on social media platforms.
Customer Service Representative
Motorworld Lexus Service
10.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GAR
Wilkes-Barre, PA01-2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Social media management
- Content creation
- Social media
- Content scheduling
- Excellent multitasking
Timeline
Account Manager
Travel Advantage Network
12.2024 - Current
Internet Sales Manager
Tom Hesser Dealerships
01.2022 - 07.2024
Customer Service Representative
Motorworld Lexus Service
10.2020 - 11.2021
GAR
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