Bridget Corcoran
Bethlehem
Summary
Dynamic Event Manager with a proven track record at The Shelby, excelling in budget management and project oversight. Skilled in guest relations and team leadership, I consistently enhance client satisfaction through innovative event marketing and streamlined execution, achieving significant increases in attendance and engagement. Passionate about creating memorable experiences.
Qualified Manager with strong background in event management. Successfully coordinated numerous high-profile events, ensuring seamless execution and client satisfaction. Demonstrated expertise in vendor negotiations and budget management to deliver outstanding results.
Overview
29
29
years of professional experience
Work History
Event Manager/Senior Restaurant Manager
The Shelby/ DP Restaurant Group
12.2024 - Current
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Coordinated florists, photographers, and musicians for events.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Leveraged technology to automate registration and attendee management, improving operational efficiency and guest satisfaction.
- Spearheaded marketing campaigns for events, significantly increasing awareness and participation rates.
- Developed detailed event reports, documenting all aspects of each event.
- Created detailed timelines and budgets for events to meet all deadlines.
Assistant General Manager
Buffalo Wild Wings
07.2021 - 12.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
Bar Manager
Molly's Irish Pub and Grille
01.2015 - 03.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
Cake Decorator
Giant Food Stores
02.2012 - 03.2015
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Event Coordinator/Head Bartender
Paxos Restaurant Group
09.2006 - 02.2012
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
- Fostered positive work environment, mentoring junior coordinators and facilitating their professional growth.
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
Head Bartender
Applebee's Neighborhood Grill & Bar
03.2000 - 08.2006
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
Corporate Trainer
Don Pablo's Restaurant
07.1996 - 03.2000
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs to meet company objectives.
- Collaborated with management to identify company training needs and scheduling.
- Collaborated with department managers to identify skill gaps and develop tailored training solutions.
- Created training programs and instructional materials to further educate personnel.
- Improved employee retention rates with ongoing professional development opportunities.
Education
High School Diploma -
Allentown Central Catholic High School
Allentown06-1997
Skills
- Guest relations
- Team leadership and supervision
- On-site execution
- Schedule management
- Client meetings
- Deadline management
- Guest management
- Team mentorship
- Event marketing
- Operations oversight
- Company branding
- Project oversight
- Project management
- Budgeting and finance
- Budget management
- File management
Accomplishments
- Built strong relationships with vendors such as florists, photographers, videographers, musicians, and officiants to take hassle out of wedding planning.
- Supervised team of 148 staff members.
- ServSafe Manager
- ServSafe Food Handler
- ServSafe Alcohol
- Volunteer at Burn Prevention Network
Timeline
Event Manager/Senior Restaurant Manager
The Shelby/ DP Restaurant Group
12.2024 - Current
Assistant General Manager
Buffalo Wild Wings
07.2021 - 12.2024
Bar Manager
Molly's Irish Pub and Grille
01.2015 - 03.2021
Cake Decorator
Giant Food Stores
02.2012 - 03.2015
Event Coordinator/Head Bartender
Paxos Restaurant Group
09.2006 - 02.2012
Head Bartender
Applebee's Neighborhood Grill & Bar
03.2000 - 08.2006
Corporate Trainer
Don Pablo's Restaurant
07.1996 - 03.2000
High School Diploma -
Allentown Central Catholic High School
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