Bridgette Smith

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving the customer's needs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

In my most current role I worked in new account openings to detect fraud, before the fraudsters could get started committing fraud at the bank. I also worked multiple spreadsheets, and reports that included credit card reports to investigate bust outs

• Maintained compliance with company policies, objectives and communication goals.
• Assisted colleagues with questions about online banking and advising them where they can find the information.
• Take escalated calls from customers and make sure that their needs are addressed.
• Detecting and filing fraud claims to protect the customers from losses.

• Observed strict procedures to protect sensitive patient information, including medical records and payment data.
• Verified client information by analyzing existing evidence on file.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.

• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Observed strict procedures to protect sensitive patient information, including medical records and payment data.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.