Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney Baker

Falls

Summary

Hardworking employee with10+ years in the field.

Overview

13
13
years of professional experience

Work History

Warehouse Worker

Keystone Automotive Operations
11.2021 - Current

Selected automotive components to complete orders.

Generated invoices through order processing and prepared necessary shipping labels.

Prepared shipments for designated customers.

Delivered comprehensive training to new team members.

Warehouse Worker

TJ Maxx Distribution Center
09.2019 - 03.2020

Selecting of pallets

Sorting and separating through clothing by size.

Packing to send to locations

Customer Service Representative

U-Haul
01.2018 - 08.2019
  • Providing excellent service to customers and other employees, while utilizing advanced customer service skills to up sell when possible
  • Resolving customer issues and complaints while utilizing advanced customer service skills to diffuse situations as quickly as possible
  • Collecting on delinquent accounts utilizing email and telephone
  • Process new account opening, while accurately cross selling the proper units to meet the customer needs
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
  • Filing paperwork efficiently and accurately to ensure adequate customer privacy
  • Stocking and rotating inventory regularly
  • Processing merchandise returns and exchanges
  • Responsible for store opening, including counting cash drawers and checking all equipment for proper functioning
  • Responsible for store closing, including preparation and delivery of nightly cash deposits in a timely manner

Float CSR

FNCB Bank
01.2017 - 01.2018
  • Examined checks for identification and endorsement
  • Processed cash withdrawals
  • Supplied tellers with coin and currency as needed
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts
  • Opened new customer accounts, including checking, savings and lines of credit
  • Maintained confidentiality of bank records and client information
  • Balanced daily cash deposits and vault inventory with zero error rate

Assistant Manager

U-Haul
01.2012 - 01.2017
  • Providing excellent service to customers and other employees, while utilizing advanced customer service skills to up sell when possible
  • Resolving customer issues and complaints while utilizing advanced customer service skills to diffuse situations as quickly as possible
  • Collecting on delinquent accounts utilizing email and telephone
  • Process new account opening, while accurately cross selling the proper units to meet the customer needs
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
  • Filing paperwork efficiently and accurately to ensure adequate customer privacy
  • Stocking and rotating inventory regularly
  • Processing merchandise returns and exchanges
  • Responsible for store opening, including counting cash drawers and checking all equipment for proper functioning
  • Responsible for store closing, including preparation and delivery of nightly cash deposits in a timely manner

Education

High School - General studies

Coughlin High School
Wilkes-Barre, Pa
06.2011

Skills

  • Opening/Closing procedures
  • Typing
  • Customer Relationships
  • Retail Sales
  • Running store in absence of manager
  • Collections
  • Cash Handling
  • Bank deposits and transport to banking facility nightly
  • Word, Excel, and PowerPoint proficient
  • Collection of specified parts
  • Processing orders

Timeline

Warehouse Worker

Keystone Automotive Operations
11.2021 - Current

Warehouse Worker

TJ Maxx Distribution Center
09.2019 - 03.2020

Customer Service Representative

U-Haul
01.2018 - 08.2019

Float CSR

FNCB Bank
01.2017 - 01.2018

Assistant Manager

U-Haul
01.2012 - 01.2017

High School - General studies

Coughlin High School
Britney Baker