Brittany Benkarmel
Pottstown
Summary
Warehouse Trainer with strong background preparing new employees for work and continually refreshing and increasing knowledge of existing employees. Demonstrated expertise at educating warehouse staff. Committed to enhancing comprehension by using hands-on training methods.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
2012
2012
years of post-secondary education
Work History
Warehouse Trainer
Target
Pottstown
05.2021 - Current
- Developed and delivered training programs, enhancing team productivity and ensuring compliance with safety standards.
- Mentored new hires in operational procedures, fostering a collaborative environment and improving onboarding efficiency.
- Implemented workflow improvements that streamlined processes, resulting in reduced errors and increased accuracy in inventory management.
- Conducted regular assessments of team performance, identifying training needs and facilitating targeted skill development sessions.
- Coordinated safety drills and training sessions, ensuring all staff adhered to established protocols and maintained workplace safety.
- Assisted in optimizing inventory control systems, contributing to enhanced stock accuracy and improved order fulfillment rates.
- Supported cross-functional teams in achieving operational goals, fostering strong communication and collaboration across departments.
- Documented employee training session attendance information and submitted to professionals.
- Assessed effectiveness of training program to identify and resolve deficiencies or issues.
Warehouse Assistant
Target
King of Prussia
01.2020 - Current
- Operated forklifts to efficiently transport inventory, enhancing workflow and maintaining safety standards throughout the warehouse.
- Received and inspected incoming shipments, ensuring accuracy and quality while minimizing discrepancies in stock levels.
- Stocked merchandise on shelves in an organized manner, contributing to improved inventory management and customer access.
- Assisted in the training of new warehouse staff, fostering a collaborative team environment and ensuring adherence to procedures.
- Collaborated with team members to streamline order fulfillment processes, leading to faster turnaround times and improved service levels.
- Inspected and moved products to designated areas in warehouse.
- Organized warehouse racks to ensure efficient storage of goods.
- Lifted materials of varied weights on regular basis.
- Used pallet jacks to move items to and from warehouse locations.
- Used hand pallet truck to transport heavy material within the facility.
- Organized materials on pallets according to size, weight, and type of item.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Assembled cartons, crates, and containers to prepare for shipping.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Collaborated with other departments to coordinate product delivery schedules.
Apparel Team Member
Target
Pottstown
01.2017 - 10.2019
- Assisted in maintaining optimal stock levels and organization of apparel displays, enhancing customer shopping experiences.
- Collaborated with team members to ensure timely restocking of merchandise, resulting in improved inventory turnover.
- Provided exceptional customer service, addressing inquiries and resolving issues to foster a positive shopping environment.
- Monitored and maintained cleanliness and organization of sales floor, ensuring compliance with store standards.
- Trained new team members on operational procedures and customer engagement techniques, promoting a cohesive work environment.
- Implemented visual merchandising strategies that aligned with brand standards, driving customer interest and engagement.
- Prepared merchandise for purchase or rental.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
Cashier Team Lead
Walmart
Pottstown
09.2013 - 12.2017
- Led a team of cashiers to ensure efficient checkout processes, resulting in improved customer wait times and satisfaction.
- Trained and mentored new cashiers on operational procedures and customer service standards, enhancing team performance and retention.
- Managed cash handling and reconciliation processes, ensuring accuracy and compliance with financial protocols.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Analyzed sales data reports to identify trends in customer buying habits.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
Customer Service Manager
Walmart
Pottstown
02.2014 - 12.2016
- Led a team of customer service associates, enhancing operational efficiency and improving customer satisfaction through effective training and mentorship.
- Developed and implemented process improvements that streamlined service delivery, resulting in reduced response times and enhanced customer experiences.
- Analyzed customer feedback to identify service gaps, driving initiatives that increased customer loyalty and retention rates.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Cashier
Weis Markets Inc
Pottstown
01.2009 - 12.2012
- Processed customer transactions efficiently, ensuring accuracy and fostering a positive shopping experience for patrons.
- Assisted in maintaining inventory levels by restocking shelves and organizing merchandise, resulting in improved product availability.
- Handled customer inquiries and resolved issues promptly, enhancing customer satisfaction and loyalty within the store.
- Trained and mentored new cashiers on operational procedures and customer service standards, improving team performance.
- Monitored cash register operations, verifying cash balances and reconciling discrepancies to uphold financial accuracy.
- Conducted routine cleaning and maintenance of the checkout area, ensuring a safe and welcoming environment for customers.
- Supported promotional activities by effectively communicating sales and special offers, driving increased customer engagement and sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Pottsgrove High School
Pottstown, PASkills
- Training program development
- Employee onboarding
- Performance assessment
- Safety compliance
- Inventory control
- Cross-functional collaboration
- Operational procedures
- Order fulfillment
- Warehouse management systems
- Team mentorship
- Customer service excellence
- Cash handling
- Data analysis
- Process improvement
- Training effectiveness
- Loading and unloading
- Stock control
- Material handling
- Pallet jack handling
- Material handling equipment
- Shipping and receiving
- Facilitation
Timeline
Warehouse Trainer
Target
05.2021 - Current
Warehouse Assistant
Target
01.2020 - Current
Apparel Team Member
Target
01.2017 - 10.2019
Customer Service Manager
Walmart
02.2014 - 12.2016
Cashier Team Lead
Walmart
09.2013 - 12.2017
Cashier
Weis Markets Inc
01.2009 - 12.2012
Pottsgrove High School