Brittany Caffrey
Kunkletown
Summary
Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills. Hardworking Patient Care Technician bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
St Luke’s
2024 - Current
- Administered patient care and assisted with examinations to enhance overall patient experience.
- Conducted routine lab tests and ensured accuracy of results for effective diagnosis.
- Managed medical records and ensured compliance with HIPAA regulations to maintain confidentiality.
- Assisted in the development of new office procedures, improving workflow efficiency by streamlining tasks.
- Coordinated patient appointments and follow-ups, enhancing scheduling efficiency and reducing wait times.
- Collaborated with healthcare providers to implement best practices in patient safety and quality care standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Patient Care Technician
St. Lukes Medical Hospital
12.2023 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Assisted with patient transfers from bed to wheelchair or strecher as needed.
- Provided emotional support for patients and families during difficult times.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Participated in quality improvement activities within the department.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Kept instruments and equipment clean and sanitized.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
Sales Associate
Club Pilates
02.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
COVID-19 Field Operations Agent
LAbQ Diagnostics LLC
11.2021 - 05.2022
- Duties included showing the patient or patients how to sign in for the Covid-19 test, Explaining how the test is preformed, Charting and reviewing all the entered information with the patient, Following CDC protocols, Preforming the Covid-19 nasal swap or assisting in the Covid-19 spit test, Sanitizing the area after each patient, Putting the nasal or spit tests in the correct bag, Taking the appropriate bags to the lab to be sorted and tested
- Developed customer relationships and ensured satisfaction with services.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
Front Desk Receptionist
The ImageCare Centers
08.2021 - 10.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
Pediatric Front Desk Receptionist
Ezras Choilim Health Center, Inc.
07.2021 - 08.2021
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
COVID-19 Screener
Ezras Choilim Health Center, Inc.
02.2021 - 08.2021
- Duties included making sure every person that walked into the Health Center had a mask on, Taking temperatures of all patients and staff, Directing patients to the right department, Greeting everyone that walked in the door
Store Associate/Cashier
Kohl's
09.2020 - 01.2021
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Demonstrated excellent customer service skills at all times.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
Home Health Aide
BrightStar Care
05.2019 - 06.2019
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Participated in developing individualized care plans based on medical orders and assessments.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
EMT-Basic
Monitor Technician
02.2019 - 05.2019
- I hooked new patients up to the EKG machine I would get them all set up in the computer then I would monitor their heart, blood pressure, oxygen levels and more
- Through out the night I would print strips of ever patient I had and diagnose the heart strips and hand them to the nurses
- I would also call the nurse if anything different happened to a patient.
Education
Associate of Applied Science - Cardiovascular Technology
Northampton Community College
Bethlehem, PAHigh school diploma -
Charlotte Virtual School
Port Charlotte05-2018
Skills
- Certified Medical Assistant
- Home Care
- Hospital Experience
- Caregiving
- Triage
- Vital Signs
- EMR Systems
- Critical Care Experience
- EKG (2 years)
- Laboratory Experience
- Medication Administration
- Medical Terminology
- Medical Office Experience
- Patient Care
- Information Protection
- Specimen Collection
- Mobility Assistance
- Emergency Response
- Basic nursing care
- Restocking supplies
Certification
- Medication Aide
- Drivers License
- Home Health Aide
- CPR Certification
- BLS Certification
Education and Training
true,other
Timeline
Patient Care Technician
St. Lukes Medical Hospital
12.2023 - Current
Sales Associate
Club Pilates
02.2023 - Current
COVID-19 Field Operations Agent
LAbQ Diagnostics LLC
11.2021 - 05.2022
Front Desk Receptionist
The ImageCare Centers
08.2021 - 10.2021
Pediatric Front Desk Receptionist
Ezras Choilim Health Center, Inc.
07.2021 - 08.2021
COVID-19 Screener
Ezras Choilim Health Center, Inc.
02.2021 - 08.2021
Store Associate/Cashier
Kohl's
09.2020 - 01.2021
Home Health Aide
BrightStar Care
05.2019 - 06.2019
EMT-Basic
Monitor Technician
02.2019 - 05.2019
Associate of Applied Science - Cardiovascular Technology
Northampton Community College
High school diploma -
Charlotte Virtual School
Certified Medical Assistant
St Luke’s
2024 - Current