Summary
Overview
Work History
Education
Skills
Timeline
TO WHOM IT MAY CONCERN
Generic

Brittany Clements

Carlisle

Summary

Dedicated, and friendly Federal administrative assistant with over a decade of office administration and customer service experience, who has held multiple contracts at once at the US Army War College at Carlisle Barracks. A hardworking and focused professional with comprehensive background in administrative support and office management. Expertise in special event coordination, preparing reports, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills. Proficient in handling various administrative tasks at once, managing communication, and providing exceptional support to active duty soldiers, and their families, as well as the public. Adept at maintaining confidentiality, organizing events, and ensuring efficient day-to-day operations. Strong communication skills and a compassionate approach to serving the Carlisle Barracks community.


Overview

12
12
years of professional experience

Work History

Administrative Assistant

Carlisle Barracks Golf Course
02.2025 - Current
  • Processed member transactions efficiently at point of sale system.
  • Assisted in daily inventory management and restocking supplies.
  • Managed daily scheduling and calendar coordination for department executives, optimizing time management.
  • Supported event setups, ensuring all equipment was properly arranged and functional.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for Financial Management Department, ensuring accurate documentation of spending for budgeting purposes.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Managed filing systems, both physical and electronic, entered data and completed other clerical tasks.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Process payments, issue receipts, reconcile daily and monthly revenue, and prepare daily cash deposits.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.


Bartender/ Floor Manager

Appalachian Brewing Company at Carlisle Barracks Golf Course
09.2023 - Current
  • Maintain and update calendars for deliveries, conferences, trainings, and special events.
  • Serve as the primary point of contact for facility rentals and hospitality staff scheduling.
  • Prepare invoices and contracts, and process payments for reserved facilities.
  • Took orders accurately and efficiently, accommodating special dietary requests. Communicated effectively with the kitchen staff to ensure timely food delivery.
  • Checked in with guests regularly to ensure satisfaction and address any concerns.
  • Processed payments and handled cash and credit card transactions.
  • Received positive feedback from guests for excellent service and attention to detail.
  • Assisted in training new servers on menu items and service standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Assist with hiring, onboarding, and orientation for new staff, ensuring compliance with HR policies and collective bargaining agreements.

Protestant Coordinator

Independent Contractor at USAWC Carlisle Barracks Memorial Chapel
01.2014 - Current
  • Responsibilities include preparation of the weekly worship bulletin and slide presentations. Edits content, fact check, and ensure printing deadlines are met.
  • Coordinates with Senior Garrison Chaplain and various ministry leaders to ensure Chapel events are publicized in bulletin, through social media, and other War College community outlets.
  • Maintains and schedules all religious community events on the master calendar.
  • Assists with initiating purchase orders for all ministry needs, by submitting required paperwork through the Religious Support Office. Trained ministry leaders on new Installation Management Command (IMCOM) Chief of Chaplain's Business Center purchase order protocol.
  • Answers phone calls, emails, and works closely with congregation members to ensure a successful and meaningful worship experience.
  • Plans and organizes multiple congregational luncheons, volunteer appreciation events, and family events.
  • Coordinates monthly designated offering recipients Maintains records of Chapel Tithes and Offering fund. This includes dozens of local charities, and non-profit organizations.
  • Coordinated schedules and logistics for events at Memorial Chapel.
  • Assisted in the planning and execution of community outreach programs.

Educational Coordinator

Independent Contractor at USAWC Carlisle Barracks Memorial Chapel
01.2018 - 12.2024
  • Teaches weekly enrichment lessons in a lively, fun, and engaging environment for children of Army War College student families.
  • Responsibilities include creating and implementing curriculum, lesson plans, and preparing materials for weekly classes.
  • Assists in conceptualizing and executing education programs (for youth to adults) at Memorial Chapel. These programs include Sunday School, Children’s Church, Preschool Story time, Vacation Bible School, and liturgical events such as Lent and Advent programs.
  • Set Designer and builder for Vacation Bible School program.
  • Maintains rosters and monitors attendance records for Chief of Chaplains monthly reports.
  • Ensures audio visual requirements are in working order and coordinates with Chapel staff on ongoing maintenance requirements.

Education

High School Diploma - Art Education Major, Art History Minor

Ohio Dominican University
01.2007

High School Diploma - Special Education Major

Kent State University
01.2006

High School Diploma - undefined

Teays Valley High School
01.2005

Skills

  • Administrative support
  • Event Coordination
  • Adaptability
  • Collaboration
  • Strong work ethic
  • Problem Solving
  • Attention to Detail
  • Microsoft Suites expertise
  • Purchase order processing
  • Warm, friendly demeanor

Timeline

Administrative Assistant

Carlisle Barracks Golf Course
02.2025 - Current

Bartender/ Floor Manager

Appalachian Brewing Company at Carlisle Barracks Golf Course
09.2023 - Current

Educational Coordinator

Independent Contractor at USAWC Carlisle Barracks Memorial Chapel
01.2018 - 12.2024

Protestant Coordinator

Independent Contractor at USAWC Carlisle Barracks Memorial Chapel
01.2014 - Current

High School Diploma - undefined

Teays Valley High School

High School Diploma - Art Education Major, Art History Minor

Ohio Dominican University

High School Diploma - Special Education Major

Kent State University

TO WHOM IT MAY CONCERN

  • I am writing to express my strong interest in the Administrative Assistant position at the Kings Gap Environmental Education Center. With my extensive background in administrative and clerical support, as well as exceptional customer service and my passion for providing exceptional experiences, I am eager to contribute my skills and dedication to your team.
  • Over the past decade, I have advanced my skillset by holding multiple contracts within the Army War College community, and being a federal employee within the Morale, Welfare, a Recreation Team at Carlisle Barracks. During my administrative career, I have had the privilege of working for a military community where I gained valuable experience in delivering top-notch service to diverse clientele. I am confident that my friendly and attentive demeanor, combined with my administrative skills, will make me a valuable asset to your organization.
  • Enclosed is my resume, which provides additional details about my relevant experience and skills. I would welcome the opportunity to discuss how my qualifications align with the needs of The Commonwealth of Pennsylvania in more detail. Please feel free to contact me at 717-385-2611 or via email at brittanyclements05@gmail.com with any additional questions.
  • Thank you for considering my application. I look forward to the possibility of becoming a part of your team and contributing to its continued success.
  • Warm Regards,
  • Brittany Clements

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