Brittany Delancey
Monroeville
Summary
Detail-oriented professional with experience in customer service and safety compliance. Proven ability to train new hires and handle schedule coordination effectively. Ready to contribute to a team focused on operational excellence and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Custodian
A&L Motor Sales
Monroeville
04.2025 - Current
- Maintained cleanliness of showrooms and service areas daily, ensuring a welcoming environment for customers and staff.
- Stocked cleaning supplies and maintained accurate inventory records to support efficient operations.
- Swept, mopped, and vacuumed floors; cleaned bathrooms, kitchens, and common areas; emptied trash cans and disposed of waste properly to uphold hygiene standards.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
Bus Driver & Certified School Bus Trainer
Student Transportation of America, STA
Trafford
10.2019 - 03.2025
- Successfully completed required training courses related to school bus operation and safety through PennDOT to become a Certified School Bus Instructor
- Teach our new hire bus drivers and monitors the required hours of training in the classroom setting and the behind the wheel training in compliance with our workplace and state requirements
- Conducted pre-trip and post-trip inspections of school bus, ensuring safety and functionality for student transport.
- Provided timely pickup and drop-off of children at designated locations in accordance with established schedules
- Demonstrated knowledge of bus routes, adapting to cover alternate routes as needed to maintain service continuity.
- Managed paperwork for PennDOT CDL training and recertifications, ensuring compliance with state regulations and enhancing operational readiness.
Practice Assistant
Premier Medical Associates
Pittsburgh
10.2013 - 05.2015
- Utilized scheduling software to coordinate appointments and manage calendars for multiple providers
- Validated insurance coverage with carriers before providing services to ensure payment eligibility
- Managed incoming calls, addressing inquiries efficiently and transferring calls to appropriate personnel
- Addressed escalated calls from frustrated customers, resolving issues while maintaining professionalism and a positive demeanor
Customer Service Representative
CVS/Caremark
Pittsburgh
10.2006 - 05.2011
- Handled incoming calls from members and medical professionals, delivering support and information
- Assisted members in navigating prescription benefits, including coverage details and order placements
- Explained member prescription benefits and coverage options
- Assisted in verifying medication coverage and placing orders
- Processed mail order prescription requests efficiently
- Coordinated communication between doctor's offices and Prior Authorization Department for streamlined approvals
- Spoke with doctor's offices and pharmacies regarding member's prescription
- Handled phone calls from clients regarding their prior authorizations for their medication
Education
Associate's Degree - Medical Assistant
Sanford Brown Institute
Pittsburgh, PA10-2013
High School Diploma -
Gateway Senior Highschool
Monroeville, PA06-2006
Skills
- Safety compliance
- Safety protocols
- Compliance documentation
- Attention to detail
- Customer service
- Schedule coordination
- Conflict resolution
- Problem solving
- Team collaboration
- Work independently
- Employee training
- Instructional training
- Effective communication
- Strong communication skills
- Classroom management
Timeline
Custodian
A&L Motor Sales
04.2025 - Current
Bus Driver & Certified School Bus Trainer
Student Transportation of America, STA
10.2019 - 03.2025
Practice Assistant
Premier Medical Associates
10.2013 - 05.2015
Customer Service Representative
CVS/Caremark
10.2006 - 05.2011
Associate's Degree - Medical Assistant
Sanford Brown Institute
High School Diploma -
Gateway Senior Highschool