Brittany Durstine
Greensburg
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Being detail oriented and a fast learner aids in working well with others to meet goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
JOANN Fabrics and Crafts
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
- Delivered quick service to customers to purchase their items.
- Assisted with merchandise choices.
- Offered other options if the product was unavailable.
- Greeted customers upon entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet and exceed business needs.
- Operated cash register for cash, check, credit card, and gift card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lines.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Independent Sales Consultant
Pampered Chef
05.2020 - 12.2020
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
- Increased sales revenue by building strong relationships with clients and providing exceptional customer service.
- Established trustworthiness and credibility among clients by demonstrating extensive knowledge of products services.
- Contacted individuals to purchase products.
- Hosted virtual parties to gain sales.
- Assisted clients with product questions.
- Assisted with finding similar products if the desired product was unavailable to meet the client's needs.
Independent Sales Consultant
Thirty-One Gifts
04.2019 - 12.2020
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
- Increased sales revenue by building strong relationships with clients and providing exceptional customer service.
- Established trustworthiness and credibility among clients by demonstrating extensive knowledge of products services.
- Contacted individuals to purchase products.
- Hosted virtual parties to gain sales.
- Assisted clients with product questions.
- Assisted with finding similar products if the desired product was unavailable to meet the client's needs.
Cashier
Walmart
06.2011 - 01.2012
- Greeted customers in the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Certificate - Therapeutic Massage Practitioner
Pittsburgh Technical Institute
Oakdale, PA04-2010
High School Diploma -
Apollo-Ridge High School
Spring Church06-2008
Skills
- Customer service
- Customer assistance
- Active listening
- Patience and empathy
- Work ethic and integrity
- Computer proficiency
- Effective Telephone Interaction
- Written and verbal communication
- Time management
- Attention to detail
- Keyboarding Skills
- Microsoft Office
Timeline
Customer Service Representative
JOANN Fabrics and Crafts
11.2023 - Current
Independent Sales Consultant
Pampered Chef
05.2020 - 12.2020
Independent Sales Consultant
Thirty-One Gifts
04.2019 - 12.2020
Cashier
Walmart
06.2011 - 01.2012
Certificate - Therapeutic Massage Practitioner
Pittsburgh Technical Institute
High School Diploma -
Apollo-Ridge High School
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