Brittany Emanuel
Harrisburg
Summary
Dedicated professional with experience as a Patient Service Representative at Capital Region Medical Center, skilled in customer service and patient monitoring. Proven ability to manage documentation and provide compassionate care, ensuring a positive experience for patients. Strong leadership and conflict management skills enhance team dynamics and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Capital Region Medical Center
Jefferson City
06.2023 - 01.2024
- Answered phone calls and checked patients in and out of appointments, ensuring smooth patient flow.
- Processed insurance information and updated records to maintain accurate patient data.
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries and resolved issues promptly.
- Coordinated communication between patients and medical staff effectively.
Assistant Park Manager
Elston Acres MHC LLC
Jefferson City
08.2022 - 02.2023
- I worked in the office at Elston Acres MHC LLC, located at 6802 Windmill Ln Jefferson City Mo 65109.
- Supported property upkeep through various tasks, improving tenant satisfaction.
- Showed homes and cleaned properties to prepare them for potential renters.
- Conducted background checks and processed leases for new tenants.
- I left the job to help further my husband's personal business.
CNA - Certified Nursing Assistant
Jefferson City Manor
Jefferson City
09.2019 - 06.2021
- I worked at Jefferson City Manor located at 1720 Veith Dr. Jefferson City Mo 65109.
- Provided compassionate care to residents, enhancing their comfort and well-being.
- Assisted residents with daily tasks including eating, cleaning, dressing, and showering, promoting independence and quality of life.
- Conducted bed checks and supported bedbound residents, ensuring their safety and comfort.
- Departed from role due to differences in workplace culture.
School Bus Monitor
First Student Transportation
Jefferson City
08.2017 - 12.2017
- Facilitated safe boarding and disembarking for students to ensure secure transport.
- Monitored student behavior during bus rides to maintain safety and compliance.
- Supported disabled students in boarding and disembarking to promote accessibility.
CNA - Certified Nursing Assistant
Jefferson City Manor
Jefferson City
03.2016 - 03.2017
- I worked at Jefferson City Manor located at 1720 Veith Dr. Jefferson City Mo 65109.
- Supported residents in daily activities to enhance their quality of life.
- Assisted residents with daily tasks including eating, cleaning, dressing, and showering to promote independence and comfort.
- Conducted bed checks and provided care for bedbound residents to ensure their safety and well-being.
- I left this company because we had to relocate unexpectedly.
Education
BSN - Nursing
Lincoln University of Missouri
Jefferson City, MO12.2025
High School Diploma - HISET
Missouri Adult Education
Jefferson City, MO05.2023
Skills
- Patient monitoring and education strategies
- Hospice and senior care
- Teaching skills
- Home care
- Documentation review and data collection
- Customer service and sales
- Data collection
- CPR and first aid certification
- Microsoft Office proficiency
- Typing and computer skills
- Laboratory experience and medical terminology
- Hoyer lift operation and manual handling
- Cleaning experience and infection control training
- Hoyer lift operation
- Meal preparation
- Child welfare expertise
- Dementia care strategies
- Alzheimer's and dementia care strategies
- Crisis intervention
- Patient monitoring
- Home health assistance
- Social media management for engagement strategies
- Office management
- Social media management
Certification
• CPR Certification
• Driver's License
• BLS Certification
• AED Certification
• Previous CNA Certification
• Driver's License
• BLS Certification
• AED Certification
• Previous CNA Certification
Personal Information
Authorized To Work: US for any employer
Timeline
Patient Service Representative
Capital Region Medical Center
06.2023 - 01.2024
Assistant Park Manager
Elston Acres MHC LLC
08.2022 - 02.2023
CNA - Certified Nursing Assistant
Jefferson City Manor
09.2019 - 06.2021
School Bus Monitor
First Student Transportation
08.2017 - 12.2017
CNA - Certified Nursing Assistant
Jefferson City Manor
03.2016 - 03.2017
BSN - Nursing
Lincoln University of Missouri
High School Diploma - HISET
Missouri Adult Education