Brittany Grandone
Milford
Summary
Customer Service Professional with expertise in conflict resolution, data entry, and customer relationship management. Enhanced customer satisfaction and fostered long-term relationships through effective communication and problem-solving skills. Adapted to diverse situations, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Customer Account Representative
Vigon International
East Stroudsburg
07.2024 - 07.2026
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction
- Created onboarding processes to enhance customer experience and retention
- Provided technical support during customer onboarding process including installation assistance and troubleshooting issues with application configuration settings
- Coordinated onboarding activities, ensuring seamless setup of payment gateways, shipping integrations, and tax calculations
- Communicated with suppliers to resolve order discrepancies and delays
- Collaborated with shipping team to ensure timely order fulfillment
- Investigated discrepancies between customer orders and invoices for resolution.
- Processed International and Domestic orders accurately and efficiently in fast-paced environment
- Facilitated sample requests to support sales efforts and client engagement
- Communicated with customers and/or vendors to secure timely delivery of sample materials
- Worked closely with senior management on high-priority initiatives
- Responded promptly to inquiries from customers regarding status of their orders, stock, pricing, & product inquiries
- Organized freight shipments for timely distribution to customer accounts
- Prepared international and domestic freight quotes to customer.
- Communicated with carriers to arrange transportation and resolve shipping issues
- Generated shipping documentation and ensured compliance through accurate record maintenance
- Collaborated with team members to streamline shipping processes and improve efficiency
Account Support Representative
Fineline Settings
Middletown
03.2023 - 04.2024
- Enhanced customer service levels by anticipating needs and delivering tailored support
- Resolved account issues with strengths in research, problem-solving, and solution development
- Processed customer inquiries and purchase orders and provided availability and in-depth information on products and shipping details
- Entered and processed customers' orders with high accuracy and followed up on open tickets to coordinate deliveries and resolve issues
- Ensured timely processing and monitoring of custom product orders to meet customer expectations
- Collaborated with sales team members to stay current on inventory levels and resolve item issues
- Built strong customer relationships through personalized assistance and consistent support
Customer Relations Specialist
Nassau Candy
Hicksville
07.2021 - 03.2023
- Outlined company profile to highlight candy manufacturing and distribution
- Handled inquiries on online account questions, registration, stock, and order status to ensure customer satisfaction
- Managed/answered company online customer service chat function
- Answered all customer service inquiry related tickets
- Acted as a liaison between sales representatives & customers
- Managed company online customer service chat, providing timely responses to customer inquiries
- Assigned shipping routes based on customer's business location in conjunction with company distribution centers
- Implemented new processes and procedures to ensure smooth customer registration process
- Implemented processes to streamline customer registration, enhancing overall user experience
- Facilitated lead distribution to optimize sales outreach efforts. with great potential to appropriate sales representative
- Conducted follow-ups on leads to ensure timely communication and support. on new unanswered potential leads
- Provided summary of company role in candy manufacturing and distribution market. in candy manufacturing and distribution industry
Customer Care Specialist
Crystorama
Westbury
05.2018 - 11.2020
- Provided custom quotes to customers for custom items
- Delivered custom quotes to customers, ensuring clarity on product specifications and pricing
- Provided order status via email and phone
- Managed our company info inquiry inbox
- Maintained and updated our customer accounts in our database
- Facilitated communication between sales reps and customers to address inquiries and streamline order processes
- Sent and followed up on new leads with sales reps
- Managed mailing of sample requests, catalogs, and price sheets to ensure timely delivery to customers and reps
- Processed item orders from our main customers' portals
- Maintained and uploaded our customers' information for our sales reps' tablet/smartphone application
- Fulfilled item orders from main customer portals
- Maintained and uploaded our dealer locator on our company website
- Assisted in catalog editing and proofing before new catalog release
- Processed large quantity catalog orders during our market shows
Customer Service Rep/Receptionist
Bay Fastening Systems
Farmingdale
05.2016 - 05.2018
- Company Overview: Facilitated hardware distribution to ensure timely delivery and customer satisfaction.
- Responded to general inquiries from members, staff, and clients via phone, email, and fax, ensuring timely communication and support
- Interact with customers and retail buyers to follow up on shipping statuses and expedited orders
- Quoted customers on pricing and availability via email, fax, and phone; coordinated with vendors for lead times and stock availability
- Processed daily purchase orders accurately and efficiently; emailed, faxed, online web orders and phone orders
- Assisted in expediting POs in Purchasing
- Processed claims for damaged shipments with UPS, FedEx, and USPS, facilitating resolution and improving customer satisfaction
- Hardware Distributor
Education
Associates degree - Liberal Arts & Sciences
SUNY Farmingdale
Farmingdale, NYSkills
- Customer relationship management
- Account management
- Order processing
- Sales support
- Customer onboarding
- Customer service
- Shipping coordination
- Order fulfillment
- Delivery scheduling
- Inventory management
- Technical support
- CRM software
- Data entry accuracy
- Account updating
- Credit card payment processing
- Team collaboration
- Time management
- Problem-solving
- Conflict resolution
- Follow-up communication
- Inbox management
- Computer proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Account updating
- Computer proficiency
Languages
English
Intermediate Spanish
Timeline
Customer Account Representative
Vigon International
07.2024 - 07.2026
Account Support Representative
Fineline Settings
03.2023 - 04.2024
Customer Relations Specialist
Nassau Candy
07.2021 - 03.2023
Customer Care Specialist
Crystorama
05.2018 - 11.2020
Customer Service Rep/Receptionist
Bay Fastening Systems
05.2016 - 05.2018
Associates degree - Liberal Arts & Sciences
SUNY Farmingdale