Brittany L. Hill-Wideman
Philadelphia
Summary
Achieved streamlined accounts receivable processes that boosted productivity and task efficiency.,Implemented innovative billing strategies that significantly improved cash flow.,Cultivated strong leadership and problem-solving skills to enhance team collaboration and financial operations.
Overview
13
13
years of professional experience
Work History
A/R Supervisor
Sayre Health Center
Philadelphia, PA
10.2020 - Current
- Achieved significant improvements in cash collections through the identification of critical trends in assigned accounts receivable and resolution of outstanding balances.
- Resolved collection issues effectively, including reprocessing incorrectly denied claims and clarifying client discrepancies and partial payments.
- Executed high volumes of phone calls and web portal inquiries to assigned payors, thriving in a high-pressure, goal-oriented atmosphere.
- Conducted thorough analysis of medical claims for accuracy and compliance with all regulatory standards.
- Facilitated prompt resolution of billing inquiries in collaboration with healthcare providers.
Billing Analyst
Blacktree Healthcare Consulting
King of Prussia, PA
09.2017 - 01.2020
- Identified critical trends in assigned A/R and produce quality results in cash collections/ resolution of Outstanding balances.
- Followed through on all collection issues, including but not limited to the reprocessing of incorrectly denied claims and resolving client discrepancies and partial payments.
- Completed high volume phone calls and web portal inquiries to assigned payors in a fast paced, goal Oriented environment.
- Analyzed medical claims for accuracy and compliance with regulatory standards.
- Collaborated with healthcare providers to resolve billing inquiries promptly.
Lead Billing Specialist
Men & Women for Human Excellence
Philadelphia, PA
11.2016 - 08.2017
- Resolved clinical and payer inquiries efficiently through proactive management, resulting in improved stakeholder satisfaction.
- Delivered effective monitoring of insurance claims, achieving timely resolutions by actively engaging with insurers.
- Secured claim approvals through meticulous follow-up, achieving positive outcomes on reviews and appeals of unpaid claims from mental health and behavioral health providers.
- Facilitated prompt payments by consistently preparing and submitting daily billing files to payers, enhancing cash flow.
- Improved claims approval rates by systematically researching and addressing claims rejections, leading to increased financial recovery.
- Streamlined claims submission processes, minimizing delays through diligent follow-up with insurance companies.
Medical Billing Representative
Independence Blue Cross
Philadelphia, PA
10.2015 - 10.2016
- Processed payments accurately for patient accounts.
- Recorded and balanced insurance and patient payments.
- Investigated and addressed payment discrepancies, EOB rejections, and issues with overdue accounts.
- Maintained compliance with HIPAA regulations across practices.
- Handled all inbound inquiries through 80-100 calls per day.
- Evaluated pharmacy requests based on medical necessity and billing history.
- Supported preauthorization processes for surgeries and medical procedures.
- Guided patients regarding deductibles, copays, and provider networks.
Customer Service and Sales Representative
Wells Fargo Bank
Havertown, PA
12.2012 - 05.2014
- Provided prompt quality customer service, Performed a wide range of services including document preparation, account servicing/ maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution, solicited new accounts and cross-sold products and services.
- Entered new customer data into a banking application and verified the personal information.
- Handled customer inquires about current banking products available via inbound calling (30-40 call)
Education
Associates - Psychology
Bloomsburg University
Bloomsburg, PA05.2009
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John W. Hallahan Catholic High for Girls
Philadelphia, PA06.2006
Skills
- Drove improvements in collections and reduced aging accounts through effective team leadership
- Managed team performance with accountability and a commitment to solving intricate billing challenges
- Oversaw insurance follow-up and denial management, optimizing revenue within fast-paced medical billing environments
- Leveraged proficiency in MS Outlook, Word, Excel, PowerPoint, and EMR systems such as Epic, Athenahealth, and AdvancedMD
- Championed the development of efficient workflows while mentoring staff and promoting continuous improvements in the revenue cycle
Timeline
A/R Supervisor
Sayre Health Center
10.2020 - Current
Billing Analyst
Blacktree Healthcare Consulting
09.2017 - 01.2020
Lead Billing Specialist
Men & Women for Human Excellence
11.2016 - 08.2017
Medical Billing Representative
Independence Blue Cross
10.2015 - 10.2016
Customer Service and Sales Representative
Wells Fargo Bank
12.2012 - 05.2014
Associates - Psychology
Bloomsburg University
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John W. Hallahan Catholic High for Girls