Brittany Koppenhaver
Tower City
Summary
Detail-oriented bartender skilled in beverage mixing, order management, and effective communication. Committed to enhancing customer experiences through strong engagement and relationship-building.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender /Bartender/Restaurant Server
Pub O'Neals
Tower City
01.2026 - Current
- Mixed and served diverse beverages to customers promptly.
- Maintained cleanliness and organization of bar area.
- Assisted customers with menu selections and drink recommendations.
- Operated cash register and processed transactions efficiently.
- Engaged with patrons to elevate their experience at the pub.
- Cultivated strong relationships with coworkers through effective communication.
Warehouse Associate / Safety Team Member
Amazon
Tremont
10.2023 - 07.2025
- Oversaw safety monitoring and risk management strategies across multiple construction and industrial sites.
- Conducted thorough inspections for hazardous conditions, excessive noise, and personal protective equipment usage.
- Completed permit and safety inspections within strict timelines to ensure regulatory compliance.
- Provided daily updates to project managers, foremen, and contractors regarding safety practices and operational improvements.
- Assisted companies in rectifying safety hazards and enhancing workplace conditions.
- Reviewed company practices to verify adherence to applicable regulations and standards.
Customer Service Associate /Lead Retail Merchandiser
Tractor Supply Co
Shamokin Dam
08.2021 - 04.2023
- Enhanced customer experience by providing in-depth product knowledge.
- Handled customer complaints with professionalism and care, ensuring resolution satisfaction.
- Collaborated with team members to achieve daily operational goals efficiently.
- Trained new associates on customer service protocols and store policies.
- Assisted customers with product inquiries and purchase decisions effectively.
- Managed returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries promptly to maintain service standards.
Caretaker / House keeper / Cook / Server
Lattore Bed & Breakfast
Elysburg
04.2020 - 08.2021
- Provided prompt, friendly service to guests, effectively addressing needs and inquiries to improve their experience.
- Prepared and served breakfast, ensuring a welcoming dining experience.
- Ensured cleanliness and organization in guest rooms and common areas to enhance guest satisfaction.
- Executed thorough cleaning of windows, walls, ceilings, carpets, floors, bathrooms, and kitchens.
- Oversaw laundry services, efficiently washing, drying, and folding linens to maintain high standards of cleanliness.
- Provided personalized assistance to disabled individuals, ensuring comfort and support.
Education
High School Diploma -
Line Mountain
Herndon, PA05-2018
Skills
- Customer engagement
- Customer service
- Order management
- Drink presentation
- Bar service preparation
- Point of sale systems
- Clear and effective communication
- Customer Issue Resolution
- Team Leadership & Training
- Multitasking
- Data Entry & Computer Skills
Certification
- Ramp certification
Timeline
Bartender /Bartender/Restaurant Server
Pub O'Neals
01.2026 - Current
Warehouse Associate / Safety Team Member
Amazon
10.2023 - 07.2025
Customer Service Associate /Lead Retail Merchandiser
Tractor Supply Co
08.2021 - 04.2023
Caretaker / House keeper / Cook / Server
Lattore Bed & Breakfast
04.2020 - 08.2021
High School Diploma -
Line Mountain