Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Leech

Souderton

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

7
7
years of professional experience

Work History

Manager of Operations

Chibi Cafe Co
05.2022 - Current
  • Managed day-to-day business operations.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired, trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Organized successful community events that raised brand profile and contributed to significant uptick in foot traffic.
  • Streamlined operational workflows to enhance efficiency and reduce turnaround time.

General Manager

Compass Self Storage
01.2025 - Current
  • Led operational strategy to enhance efficiency and reduce costs across multiple departments.
  • Oversaw daily operations, ensuring adherence to company policies and regulatory requirements.
  • Developed and implemented performance metrics to monitor team productivity and effectiveness.
  • Mentored department managers, fostering a culture of continuous improvement and accountability.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Trained and guided team members to maintain high productivity and performance metrics.

Operations Manager

Payton Jewelry
04.2018 - 04.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Produced quality pieces with an average amount of 200-300 pieces daily.

Education

High School Diploma -

Pennridge High School
03.2013

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Financial Management
  • Staff hiring
  • Human Resources
  • Customer Service Management
  • Administrative Management
  • Inventory Tracking and Management

Timeline

General Manager

Compass Self Storage
01.2025 - Current

Manager of Operations

Chibi Cafe Co
05.2022 - Current

Operations Manager

Payton Jewelry
04.2018 - 04.2021

High School Diploma -

Pennridge High School

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Brittany Leech