BRITTANY Lendzioszek
Quakertown
Summary
Dynamic professional with a proven track record at The Children’s Learning Center, adept in Applied Behavior Analysis and showcasing exceptional problem-solving abilities. Excelled in developing activities that enhance seniors' wellbeing at The Village At Life Quest, demonstrating unparalleled attention to detail and effective communication. Renowned for transforming challenges into opportunities for growth and community engagement. Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Admin
TriValley Primary Care
12.2024 - Current
- Answered phone calls from patients to address questions, complaints, and needs.
- Utilized computer software to complete various administrative tasks.
- Managed the reception area, greeting visitors in a professional manner.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted in resolving customer complaints and disputes.
- Managed daily calendar appointments for staff members.
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
Community Life Assistant
The Village at Life Quest
06.2022 - 10.2024
- Developed and implemented engaging activities for seniors to promote physical, mental, and emotional wellbeing, leveraging creativity and problem solving abilities.
- Maintained detailed records of resident participation in activities, displaying proficiency in data entry and record keeping.
- Served as a liaison between staff members and residents, highlighting excellent communication capabilities.
- Organized special events for holidays or other occasions to create a sense of community within the facility, utilizing event planning experience.
- Provided quality customer service to residents and families in a senior living community, demonstrating strong interpersonal skills.
- Oversaw day-to-day group activities of residents in institution.
Assistant Group Supervisor
The Children's Learning Center
06.2017 - 06.2022
- Implement developmentally appropriate curriculum addressing a variety of learning styles
- Maintain daily records of individual activities and behaviors, and share information with parents
- Collaborate effectively with colleagues, parents, and therapists as needed
- Establish age appropriate indoor and outdoor environments to promote development
- Track developmental progress by conducting quarterly progress assessments including Ages and Stages
- Follow policies and procedures to uphold Level 4 Keystone Stars qualification
- Convert curriculum to online education through the use of videos, and Zoom video calls, during COVID-19.
Education
High School Diploma -
Southern Lehigh High School
06.2017
Certificate - Early Childhood And Education of Young Children
Lehigh Career And Technical Institute
Schnecksville, PA05.2017
Skills
- Goal Setting
- Applied Behavior Analysis
- Problem-solving abilities
- Self Motivation
- Attention to Detail
- Effective Communication
- Professional Demeanor
- Multitasking
- Excellent Communication
Certification
- Child Development Associate
- CPR/First Aid Certification
Certifications
Child Development Associate
CPR/First Aid Certification
Timeline
Admin
TriValley Primary Care
12.2024 - Current
Community Life Assistant
The Village at Life Quest
06.2022 - 10.2024
Assistant Group Supervisor
The Children's Learning Center
06.2017 - 06.2022
High School Diploma -
Southern Lehigh High School
Certificate - Early Childhood And Education of Young Children
Lehigh Career And Technical Institute
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