Brittany Marie DeMarino
Folsom
Summary
Dynamic Billing Specialist with a proven track record at Dermatology Associates of Plymouth Meeting, excelling in collections management and insurance verification. Adept at resolving complex billing issues and enhancing customer engagement, I leverage effective communication and medical coding expertise to drive improvements in billing accuracy and patient satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Billing Specialist
Dermatology Associates of Plymouth Meeting
Plymouth Meeting
08.2022 - Current
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Answered customer inquiries regarding billings, payments, account status.
- Assisted in developing strategies for improving collections processes.
- Investigated incorrect billings and processed refunds as necessary.
- Reconciled daily cash receipts with total deposits on bank statement.
- Worked closely with patients to discuss payment arrangements when needed.
- Maintained accurate records of collections, adjustments and denials in the system.
- Provided support to other departments within the organization as needed.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collected, posted and managed patient account payments.
Food & Beverage Manager
Wawa
Ridley Park
06.2016 - 08.2022
- Maintained accurate records of daily transactions using point-of-sale systems.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Evaluated customer feedback surveys in order to identify areas for improvement within the store.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Lottery & Cash management
Team Lead for Laithwaites Wine
24/7-In Touch
Largo
10.2013 - 06.2016
- Resolved escalated customer complaints or queries promptly and efficiently.
- Coordinated team resources to achieve project goals.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Conducted regular tastings and wine education sessions for clients to ensure they are knowledgeable about the products being sold.
- Analyzed data from customer surveys to identify areas of improvement in the sales process.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases and received and processed cash or credit payment.
- Educated customers about the history, flavor profiles and characteristics of various wines.
- Maintained up-to-date knowledge of all wines, including vintages, varieties and regions of production.
- Attended conferences and seminars on topics related to wine appreciation or industry developments.
- Ensured compliance with all state laws related to the sale of alcoholic beverages.
- Provided expert advice to customers regarding selection, storage, serving temperatures and food pairings.
- Trained staff in proper wine service techniques and etiquette.
- Processed online orders for delivery
- Maintained an organized and clean work environment.
- Resolved customer complaints promptly and professionally.
Education
Graduate - Medical Billing Specialist
01.2022
High school -
Interboro High school
01.2011
Skills
- Collections management
- Insurance verification
- Medical coding
- Problem resolution
- Effective communication
- Team collaboration
- Time management
- Billing systems and software (ModMed)
- Statement processing
- HIPAA compliance
- Claims processing
- Data entry proficiency
- Customer engagement
Certification
- Certified Coding Associate (CCA)
- ServSafe
- WSET Level 1
Timeline
Billing Specialist
Dermatology Associates of Plymouth Meeting
08.2022 - Current
Food & Beverage Manager
Wawa
06.2016 - 08.2022
Team Lead for Laithwaites Wine
24/7-In Touch
10.2013 - 06.2016
Graduate - Medical Billing Specialist
High school -
Interboro High school