Brittany Marley
Quakertown
Summary
Results-driven National Accounts and Business Development Manager with over 5 years of experience in driving client success and revenue growth in facility management. Experienced in building client relationships, negotiating contracts, and implementing process improvements to enhance service delivery. Skilled in streamlining operations and fostering partnerships to optimize workflows and achieve business objectives.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Evercor Facility Management
Wyoming
02.2026 - Current
- Managed client accounts, ensuring alignment with service delivery expectations.
- Communicating with clients and building relationships with clients based on trust and respect for long-term success.
- Acting as client advocate with a focus on improving the buyer experience while maintaining a commitment to corporate goals.
- Negotiating contracts of products and services with clients.
- Expanded client portfolios through cross-selling and upselling initiatives.
- Represented the company at industry events, conferences, and networking functions.
- Monitored key performance indicators (KPIs) and revenue targets to ensure business growth.
Account Executive Manager/Construction Project Manager
Delaware Valley Paving
King of Prussia
08.2023 - 09.2025
- Optimized CRM system usage, ensuring accurate data tracking for improved decision-making processes within the team.
- Streamlined internal processes by collaborating with cross-functional teams for more efficient account management.
- Managed multiple projects simultaneously while maintaining high-quality standards for each account deliverable.
- Participated in trade shows, conferences, and networking events to generate leads for new business opportunities.
- Organized regular client meetings to discuss progress, address concerns, and maintain open lines of communication.
- Developed customized solutions for clients'' unique needs, resulting in increased satisfaction and loyalty.
Account Manager
Shields Facilities Maintenance
05.2021 - 08.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Bed Control Coordinator/ Transfer Center
Hospital of the University of Pennsylvania
07.2019 - 05.2021
- Provided training and mentorship to new Bed Control Coordinators, fostering a skilled workforce capable of delivering exceptional service levels.
- Contributed to infection control efforts by diligently adhering to room assignment guidelines regarding isolation precautions.
- Promoted a culture of teamwork among interdisciplinary teams, helping to foster effective collaboration in addressing bed management challenges.
- Actively participated in regular meetings with department leaders to discuss ongoing issues, solutions, and best practices related to bed control coordination.
- Enhanced patient satisfaction with the admission process through prompt and efficient bed assignment coordination.
- Worked closely with discharge planners to identify potential early discharges, facilitating timely bed availability for incoming patients.
- Streamlined communication between nursing staff and physicians for timely patient placement decisions.
Nursing Unit Coordinator
St Marys Medical Center
05.2015 - 07.2019
- Ensured safety and cleanliness for patients, visitors, and staff by strictly adhering to infection control protocols.
- Participated in regular training sessions to stay current on best practices within the field of nursing coordination.
- Improved communication among nurses, physicians, and healthcare professionals to facilitate seamless patient care.
- Facilitated positive working relationships among nursing staff by promoting teamwork and open communication channels.
- Streamlined unit operations through implementation of organized systems for medical records and supplies.
Education
High School Diploma -
Harry S Truman High School
Bristol, PA05-2011
Associate of Arts - Business Management
Bucks County Community College
Newtown, PA05-2014
Skills
- Business development
- Strategic account development
- Client management
- Account management
- Account development
- Revenue growth
- Contract negotiation
- CRM systems
- Salesforce management
- Data-driven insights
- Problem solving
- Time management
- Team leadership
- Teamwork and collaboration
- Cross-functional teamwork
- Relationship building
- Customer relationship management
- Account growth
- Customer service
Timeline
Business Development Manager
Evercor Facility Management
02.2026 - Current
Account Executive Manager/Construction Project Manager
Delaware Valley Paving
08.2023 - 09.2025
Account Manager
Shields Facilities Maintenance
05.2021 - 08.2025
Bed Control Coordinator/ Transfer Center
Hospital of the University of Pennsylvania
07.2019 - 05.2021
Nursing Unit Coordinator
St Marys Medical Center
05.2015 - 07.2019
High School Diploma -
Harry S Truman High School
Associate of Arts - Business Management
Bucks County Community College