BRITTANY M WEAVER
Tyrone
Summary
Friendly and adaptable with a positive, upbeat approach and attitude. Experienced with guest interaction, problem resolution, and service excellence. Utilizes effective communication and proactive approach to meet guest needs. Capable of fostering a welcoming environment and ensuring guest satisfaction.
Overview
6
6
years of professional experience
Work History
Live Chat Assistant
Freelance
12.2022 - Current
- Offered prompt, courteous, and accurate information to customers requesting assistance via web-based chat and described different products and services to customers in detail
- Gained a deeper understanding of customers' needs by asking strategic questions, while navigating and utilizing computer systems and search tools to find information quickly and efficiently
- Resolved open issues for customers by investigating problems and coordinating solutions with other staff, and backed up fellow agents needing help with specific issues or customers
Private Personal Caregiver
PPL First
04.2021 - 10.2022
- Assisted client with daily living activities such as bathing, dressing, and grooming, while delivering empathetic, compassionate, and person-centered care
- Utilized effective communication skills to provide emotional support and companionship to client, by listening to client needs and concerns with openness and empathy, and offering assistance and reassurance where applicable
- Documented activities, observations, medications, and care details in accordance with company policies while communicating with family members to ensure they are up-to-date on all client needs
In-Home Caregiver
CareSmart Solutions
11.2020 - 04.2021
- Communicated effectively with diverse individuals regarding sensitive health information
- Offered care and companionship to homebound clients with mental or physical limitations, while boosting client wellbeing through social, mental, and physical support
- Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care plans tailored to individual patient needs
- Responded quickly and calmly in emergency situations by administering first aid or contacting necessary assistance services
Food Service Manager
Subway (Richard Wallace)
03.2019 - 11.2020
- Trained new employees on proper food handling, safety, and sanitation procedures as well as current company policies - evaluated employee performance regularly while providing constructive feedback for improvement as needed
- Provided exceptional customer service by greeting customers, taking orders, and addressing and resolving guest questions or complaints promptly with professionalism and enthusiasm
- Supported maintenance of a positive work environment through effective communication and teamwork
Education
General -
Tyrone Area High School
Tyrone, PA06.2018
Skills
- Strong Work Ethic
- Sales
- Time management
- Attention to detail
- Excellent customer service skills
- Team leadership
Timeline
Live Chat Assistant
Freelance
12.2022 - Current
Private Personal Caregiver
PPL First
04.2021 - 10.2022
In-Home Caregiver
CareSmart Solutions
11.2020 - 04.2021
Food Service Manager
Subway (Richard Wallace)
03.2019 - 11.2020
General -
Tyrone Area High School
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