Brittany Roman
Wilkes-Barre
Summary
Dedicated and adaptable professional with a strong work ethic and a quick grasp of new concepts. Thrives in high-pressure settings and excels in fast-paced roles. Committed to continuous learning and development, seeking an opportunity to contribute to a company's long-term success while advancing my own career.
Overview
18
18
years of professional experience
Work History
Salon Manager
Rising Sun Tanning Salon
06.2024 - 12.2024
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Promoted business through marketing initiatives and use of social media.
- Left position only due to lease ending and building being sold.
Assistant Manager/store opener/baker
Dunkin Donuts
03.2022 - 05.2024
- Completed pre-opening baking tasks and finalized donuts for display.
- Opened store and set up operations for daily activities.
- Maintained cleanliness and ensured inventory was stocked while working at a fast pace.
- Oversaw cash handling operations, Directed deposits during business hours.
- Assisted management in all store operations and responsibilities.
- Managed the onboarding process for new employees and coordinated regular training programs.
- Left this position due to moving back to Pennsylvania and leaving Florida.
- Leading store manager: Jasmine Turner
Youth Services Specialist
Mid Atlantic Youth Services
02.2017 - 08.2019
- Assisted youth and other staff in daily activities
- Performed crisis management(SCM)
- Monitored and Logged all daily activities for youth
- Counseled Youth- ran groups and therapeutic activities
- Oversaw all movement and routine performed by youth, assisted with all functions related to what would take place in any given day with children tutored/ was a sub for the teachers at times
- Enforced protocols for safety, managed youth behavior through de-escalation.
Manager/Lead Kennel Technique
Preppy pet
05.2014 - 10.2017
- Supervised team members and coordinated daily operations of the kennel.
- Oversaw inventory requests and ensured timely procurement.
- Managed financial handling and ensured effective client communication.
- Directed regular tasks and responsibilities within the doggie daycare.
- Coordinated communication workflows for efficient client support operations.
- Cared for various animals/medicated animals/ cleaned and maintained the facility
- Was responsible for cash handling/transactions/daily deposits
- Also did nail trimmings, medication administration, handled aggressive breed animals
- Supervised police K9 units during operations.
- Managed handling of dogs with specialized requirements.
- Managed short-term care requirements for diverse pet species.
- Conducted training sessions and facilitated interviews for new employees.
Tent Manager
Keystone Fireworks
06.2011 - 07.2017
- Oversaw setup and operations of a seasonal firework tent during Fourth of July period.
- Conducted interviews and implemented effective training protocols.
- Oversaw cash handling and deposit processes.
- Handled inventory and addressed customer service issues at the location.
Veterinary Technician
Ranson animal hospital
08.2010 - 04.2012
- Aided in the veterinary process of restraining, evaluating, and administering treatments to animals.
- Managed front-desk operations to ensure accurate check-in and check-out procedures.
- Prepared detailed records of doctors’ instructions for patient care.
- Monitored and managed inventory of medications efficiently.
- Stocked inventory efficiently to ensure uninterrupted operations.
Barista/Cashier/ shift manager
Dunkin' Donuts
06.2007 - 10.2010
- Make and serve coffee/drinks/food, run register, bake goods, decorate donuts, clean/stock, train new employees
Education
High school or equivalent - General studies
Crest wood high school
Mountain Top, PA06.2010
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Training staff
- Cleanliness and sanitation
Timeline
Salon Manager
Rising Sun Tanning Salon
06.2024 - 12.2024
Assistant Manager/store opener/baker
Dunkin Donuts
03.2022 - 05.2024
Youth Services Specialist
Mid Atlantic Youth Services
02.2017 - 08.2019
Manager/Lead Kennel Technique
Preppy pet
05.2014 - 10.2017
Tent Manager
Keystone Fireworks
06.2011 - 07.2017
Veterinary Technician
Ranson animal hospital
08.2010 - 04.2012
Barista/Cashier/ shift manager
Dunkin' Donuts
06.2007 - 10.2010
High school or equivalent - General studies
Crest wood high school
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