Brittany Rugh
New Kensington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and supervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Order Data Entry Pharmacy
Grane Rx
Pittsburgh
04.2024 - 03.2025
- Processed prescription orders accurately and efficiently for pharmacy customers.
- Maintained patient records and ensured confidentiality of sensitive information.
- Utilized pharmacy software for tracking prescriptions and managing data entries.
- Processed customer orders, insurance claims, and payments in a timely manner.
- Ensured compliance with regulatory requirements such as HIPAA and DEA regulations.
- Collaborated with peers, technicians, and pharmacists to prioritize and complete prescription orders.
- Assisted pharmacist in efficiently managing high volume of prescriptions and addressing customer inquiries.
- Collaborated with healthcare professionals to clarify prescription details.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Scheduled deliveries of medications to nursing homes and other facilities.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Product Control Specialist
TruFoodMfg
Pittsburgh
02.2021 - 11.2023
- Monitored product quality using standard operating procedures and inspection tools.
- Conducted process audits to identify improvement opportunities and enhance efficiency.
- Analyzed data to support decision-making in production workflows.
- Implemented corrective actions from quality control findings to ensure product compliance.
- Trained operators on proper use of controls and alarms associated with automated processes.
- Operated production machinery to ensure consistent product quality.
- Monitored equipment performance and reported issues to maintenance team.
- Adjusted machine settings for optimal production efficiency and quality standards.
- Collaborated with team members to streamline workflows, minimizing downtime and optimizing operations.
- Conducted routine inspections and preventative maintenance on machinery.
- Followed safety protocols to maintain a safe working environment for all employees.
- Trained new operators on machinery operation and safety procedures.
Mobile Insurance Examiner
EMSI
Pittsburgh
06.2018 - 01.2020
- Reviewed insurance claims ensuring compliance with company policies and identifying discrepancies.
- Utilized mobile phlebotomy equipment for efficient sample collection in diverse settings.
- Collected blood samples from patients in various locations.
- Ensured proper labeling and handling of specimens for testing.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Adhered to safety and sanitation protocols during all phlebotomy procedures.
- Verified patient identity prior to collecting sample using two forms of identification.
- Provided exceptional customer service to patients, fostering a positive experience during interactions.
Tech II Phlebotomist
Quest Diagnostics
New Kensington
06.2017 - 06.2019
- Facilitated sample preparation and processing, ensuring readiness for laboratory analysis.
- Partnered with team members to enhance workflow efficiency and reduce bottlenecks.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Documented patient information into electronic medical records system.
- Ensured compliance with safety protocols and infection control procedures.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
Mobile Isurance Examiner
Exam One
Pittsburgh
02.2017 - 06.2018
- Executed comprehensive examinations for insurance applicants, ensuring adherence to established protocols for accuracy and compliance.
- Managed accurate records of examinations and client interactions in databases, facilitating effective tracking and reporting.
- Performed tests and procedures to assess applicant health status, contributing to informed underwriting decisions.
- Collaborated with healthcare professionals to ensure compliance with industry standards.
- Utilized specialized software for documentation and reporting purposes.
- Ensured a positive experience for clients during the examination process through professionalism.
- Reviewed medical records to verify accuracy and completeness of information.
- Communicated effectively with clients to gather necessary examination details.
- Collect specimen samples using proper PPE (Personal Protective Equipment), process accordingly within HIPAA guidelines.
Education
Phlebotomy Diploma - Phlebotomy
Career Training Academy
Lower Burrell Pa07-2017
Skills
- Prescription processing
- Pharmacy software
- Order verification
- Data entry
- Quality control
- Regulatory compliance
- Workflow optimization
- Attention to detail
- Customer relationship management
- Problem solving
- Team collaboration
- Verbal communication
- Written communication
- Customer service
Timeline
Order Data Entry Pharmacy
Grane Rx
04.2024 - 03.2025
Product Control Specialist
TruFoodMfg
02.2021 - 11.2023
Mobile Insurance Examiner
EMSI
06.2018 - 01.2020
Tech II Phlebotomist
Quest Diagnostics
06.2017 - 06.2019
Mobile Isurance Examiner
Exam One
02.2017 - 06.2018
Phlebotomy Diploma - Phlebotomy
Career Training Academy