Brittany Spada

• Assisted in training sessions to improve team skills and knowledge.
• Responded to death calls with compassion and professionalism.
• Addressed client needs in a timely manner. Took messages from grieving families and communicated them to clients.

• Managed death calls with compassion to families and facility staff.
• Answered high call volume for 10,000 locations across the US and Canada.
• Took messages for clients and responded in a timely matter.
• 95%+ call quality scores

• Managed incoming calls for various primary care and specialty practices in Delaware County. Scheduled, canceled, and rescheduled appointments efficiently. Documented messages for providers accurately.

• Assisted patients with check-ins and check-outs. Supported patients in navigating insurance referral processes. Managed phone inquiries and documented information in Epic. Scheduled future patient appointments. Scanned and uploaded documents into patient charts. Organized and maintained filing of paperwork and data.

• Designed and executed a diverse cocktail and food menu to elevate customer satisfaction.
• Answered incoming calls

Assisted with cash handling at shift end. Counted cash and verified totals. Maintained cleanliness and organization of work area. Helped set up themed parties and gatherings. Supported event facilitation. Closed location at night and prepared for next business day. Managed phone calls and orders. Communicated with representatives on scheduling business meetings and attending planned meetings. Handled staff calls and concerns. Maintained schedules and procedures for the business.