Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Bolen

York

Summary

Experienced healthcare customer service representative with a strong background in managing patient inquiries, scheduling appointments and navigating complex insurance policies. Ability to provide excellent customer services and support to patients in a timely manner. Ability to comply with all HIPPA rules and regulations. Proficient with Microsoft Office; Word, Excel, PowerPoint and Outlook. Exceptional written and verbal communication skills.

Overview

12
12
years of professional experience

Work History

Photographer

Bee Lynn Photography
04.2024 - Current
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.

Stay at home mother/Actively looking for work

02.2023 - Current

Seasonal Customer Representative

Vera Bradley – Tanger Outlets
11.2022 - 02.2023
  • Engaged the guests and enhanced their experience through product awareness and team selling.
  • Treated all employees and guests with respect and maintained a positive work environment.
  • Helped maintain a clean, organized and inviting environment for the customers.
  • Maintained organization of the stock room.
  • Accurately processed transactions in a professional manner.
  • Comply with all established company policies and procedures.
  • Processed sales transactions utilizing the POS system.

Unemployed

06.2022 - 11.2022

Nanny

Self Employed
02.2020 - 06.2022
  • Provided daily care, feeding, bathing, dressing, diaper changing and supervising during play and activities.
  • Engaged in age-appropriate actives to help them develop socially, intellectually, physically and emotionally.
  • Prepared meals and assisted with feeding if needed.
  • Maintained routines and communicated effectively with parents.
  • Ensured a nurturing and stimulating home environment.

Unemployed

05.2019 - 02.2020

Lead Teacher – Toddler Room

Imagination Station
08.2017 - 05.2019
  • Created lesson plans and activities to help the children develop socially, intellectually, physically and emotionally.
  • Created a warm and inviting learning environment.
  • Provided proper supervision of children and communication with families.

Bartender/Server

Blarney’s Irish Pub
08.2018 - 11.2018
  • Provided excellent customer service and hospitality.
  • Handled cash and credit card transactions.
  • Maintained cleanliness and restocked the bar as needed.
  • Managed inventory and ensured its accuracy.
  • Served customers in an accurate and timely manner.

Call Center Specialist

WellSpan Health Services
05.2017 - 08.2017
  • Answered a high volume of fast paced incoming phone calls to the center.
  • Placed outbound phone calls when assigned.
  • Always provided exceptional customer service by addressing patient needs in a professional, positive and caring manner.
  • Listened and identified urgent symptoms and directed to appropriate clinical staff.
  • Conducted patient needs by telephone to collect accurate demographic and financial information to complete registrations in advance for scheduled services.
  • Entered and maintained detailed information on confidential records for patients.
  • Understood and demonstrated knowledge of insurance and enters information appropriately in the Electronic Health Record.
  • Verified Insurance coverage utilizing Real Time Eligibility (RTE).
  • Contacted physician offices or other WellSpan departments when necessary to obtain additional information on behalf of the patient to ensure continuous care.

Physician Office Assistant

WellSpan Health Services
11.2016 - 05.2017
  • Performed a variety of clerical tasks related to customer service of the patients.
  • Answered telephones, routes callers, takes messages and provides routine information to callers.
  • Greeted and registered patients in accordance with established parameters.
  • Performed various duties for effective check-ins and check-outs.
  • Prepared schedules and encountered forms for daily visits.
  • Handled walk in patients in a timely manner.
  • Processed patient charge and collected copays and deductibles.
  • Entered and retrieved data from established computer files.
  • Scheduled appoints for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
  • Researched billing questions and problems for patients with centralized billing service.
  • Type various notes, letters, memos and reports as needed.
  • Complied with all HIPAA rules and regulations.

Call Center Specialist

WellSpan Health Services
01.2016 - 11.2016
  • Answered a high volume of fast paced incoming phone calls to the center.
  • Placed outbound phone calls when assigned.
  • Always provided exceptional customer service by addressing patient needs in a professional, positive and caring manner.
  • Listened and identified urgent symptoms and directed to appropriate clinical staff.
  • Conducted patient needs by telephone to collect accurate demographic and financial information to complete registrations in advance for scheduled services.
  • Entered and maintained detailed information on confidential records for patients.
  • Understood and demonstrated knowledge of insurance and enters information appropriately in the Electronic Health Record.
  • Verified Insurance coverage utilizing Real Time Eligibility (RTE).
  • Contacted physician offices or other WellSpan departments when necessary to obtain additional information on behalf of the patient to ensure continuous care.

Nanny

Self Employed
09.2013 - 01.2016
  • Provided daily care, feeding, bathing, dressing, diaper changing and supervising during play and activities.
  • Engaged in age-appropriate actives to help them develop socially, intellectually, physically and emotionally.
  • Prepared meals and assisted with feeding if needed.
  • Maintained routines and communicated effectively with parents.
  • Ensured a nurturing and stimulating home environment.

Education

High School Diploma - undefined

South Western High School
Hanover, PA

Skills

  • Customer Service
  • Call Center Experience
  • Healthcare Industry
  • Health Insurance Knowledge & Experience
  • Insurance Policies
  • HIPPA Rules & Regulations
  • Organizational Skills
  • Time Management
  • Medical Office Experience
  • Filing Systems

Timeline

Photographer

Bee Lynn Photography
04.2024 - Current

Stay at home mother/Actively looking for work

02.2023 - Current

Seasonal Customer Representative

Vera Bradley – Tanger Outlets
11.2022 - 02.2023

Unemployed

06.2022 - 11.2022

Nanny

Self Employed
02.2020 - 06.2022

Unemployed

05.2019 - 02.2020

Bartender/Server

Blarney’s Irish Pub
08.2018 - 11.2018

Lead Teacher – Toddler Room

Imagination Station
08.2017 - 05.2019

Call Center Specialist

WellSpan Health Services
05.2017 - 08.2017

Physician Office Assistant

WellSpan Health Services
11.2016 - 05.2017

Call Center Specialist

WellSpan Health Services
01.2016 - 11.2016

Nanny

Self Employed
09.2013 - 01.2016

High School Diploma - undefined

South Western High School

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Brittney Bolen