Brittney Bolen
York
Summary
Experienced healthcare customer service representative with a strong background in managing patient inquiries, scheduling appointments and navigating complex insurance policies. Ability to provide excellent customer services and support to patients in a timely manner. Ability to comply with all HIPPA rules and regulations. Proficient with Microsoft Office; Word, Excel, PowerPoint and Outlook. Exceptional written and verbal communication skills.
Overview
12
12
years of professional experience
Work History
Photographer
Bee Lynn Photography
York, PA
04.2024 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
Stay at home mother/Actively looking for work
02.2023 - Current
Seasonal Customer Representative
Vera Bradley – Tanger Outlets
Charleston, SC
11.2022 - 02.2023
- Engaged the guests and enhanced their experience through product awareness and team selling.
- Treated all employees and guests with respect and maintained a positive work environment.
- Helped maintain a clean, organized and inviting environment for the customers.
- Maintained organization of the stock room.
- Accurately processed transactions in a professional manner.
- Comply with all established company policies and procedures.
- Processed sales transactions utilizing the POS system.
Unemployed
06.2022 - 11.2022
Nanny
Self Employed
02.2020 - 06.2022
- Provided daily care, feeding, bathing, dressing, diaper changing and supervising during play and activities.
- Engaged in age-appropriate actives to help them develop socially, intellectually, physically and emotionally.
- Prepared meals and assisted with feeding if needed.
- Maintained routines and communicated effectively with parents.
- Ensured a nurturing and stimulating home environment.
Unemployed
05.2019 - 02.2020
Lead Teacher – Toddler Room
Imagination Station
Shrewsbury, PA
08.2017 - 05.2019
- Created lesson plans and activities to help the children develop socially, intellectually, physically and emotionally.
- Created a warm and inviting learning environment.
- Provided proper supervision of children and communication with families.
Bartender/Server
Blarney’s Irish Pub
Mechanicsburg, PA
08.2018 - 11.2018
- Provided excellent customer service and hospitality.
- Handled cash and credit card transactions.
- Maintained cleanliness and restocked the bar as needed.
- Managed inventory and ensured its accuracy.
- Served customers in an accurate and timely manner.
Call Center Specialist
WellSpan Health Services
York, PA
05.2017 - 08.2017
- Answered a high volume of fast paced incoming phone calls to the center.
- Placed outbound phone calls when assigned.
- Always provided exceptional customer service by addressing patient needs in a professional, positive and caring manner.
- Listened and identified urgent symptoms and directed to appropriate clinical staff.
- Conducted patient needs by telephone to collect accurate demographic and financial information to complete registrations in advance for scheduled services.
- Entered and maintained detailed information on confidential records for patients.
- Understood and demonstrated knowledge of insurance and enters information appropriately in the Electronic Health Record.
- Verified Insurance coverage utilizing Real Time Eligibility (RTE).
- Contacted physician offices or other WellSpan departments when necessary to obtain additional information on behalf of the patient to ensure continuous care.
Physician Office Assistant
WellSpan Health Services
York, PA
11.2016 - 05.2017
- Performed a variety of clerical tasks related to customer service of the patients.
- Answered telephones, routes callers, takes messages and provides routine information to callers.
- Greeted and registered patients in accordance with established parameters.
- Performed various duties for effective check-ins and check-outs.
- Prepared schedules and encountered forms for daily visits.
- Handled walk in patients in a timely manner.
- Processed patient charge and collected copays and deductibles.
- Entered and retrieved data from established computer files.
- Scheduled appoints for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
- Researched billing questions and problems for patients with centralized billing service.
- Type various notes, letters, memos and reports as needed.
- Complied with all HIPAA rules and regulations.
Call Center Specialist
WellSpan Health Services
York, PA
01.2016 - 11.2016
- Answered a high volume of fast paced incoming phone calls to the center.
- Placed outbound phone calls when assigned.
- Always provided exceptional customer service by addressing patient needs in a professional, positive and caring manner.
- Listened and identified urgent symptoms and directed to appropriate clinical staff.
- Conducted patient needs by telephone to collect accurate demographic and financial information to complete registrations in advance for scheduled services.
- Entered and maintained detailed information on confidential records for patients.
- Understood and demonstrated knowledge of insurance and enters information appropriately in the Electronic Health Record.
- Verified Insurance coverage utilizing Real Time Eligibility (RTE).
- Contacted physician offices or other WellSpan departments when necessary to obtain additional information on behalf of the patient to ensure continuous care.
Nanny
Self Employed
09.2013 - 01.2016
- Provided daily care, feeding, bathing, dressing, diaper changing and supervising during play and activities.
- Engaged in age-appropriate actives to help them develop socially, intellectually, physically and emotionally.
- Prepared meals and assisted with feeding if needed.
- Maintained routines and communicated effectively with parents.
- Ensured a nurturing and stimulating home environment.
Education
High School Diploma - undefined
South Western High School
Hanover, PASkills
- Customer Service
- Call Center Experience
- Healthcare Industry
- Health Insurance Knowledge & Experience
- Insurance Policies
- HIPPA Rules & Regulations
- Organizational Skills
- Time Management
- Medical Office Experience
- Filing Systems
Timeline
Photographer
Bee Lynn Photography
04.2024 - Current
Stay at home mother/Actively looking for work
02.2023 - Current
Seasonal Customer Representative
Vera Bradley – Tanger Outlets
11.2022 - 02.2023
Unemployed
06.2022 - 11.2022
Nanny
Self Employed
02.2020 - 06.2022
Unemployed
05.2019 - 02.2020
Bartender/Server
Blarney’s Irish Pub
08.2018 - 11.2018
Lead Teacher – Toddler Room
Imagination Station
08.2017 - 05.2019
Call Center Specialist
WellSpan Health Services
05.2017 - 08.2017
Physician Office Assistant
WellSpan Health Services
11.2016 - 05.2017
Call Center Specialist
WellSpan Health Services
01.2016 - 11.2016
Nanny
Self Employed
09.2013 - 01.2016
High School Diploma - undefined
South Western High School