BRITTNEY JOYCE
McDonald
Summary
Strategic Director with expertise in planning, team leadership, and performance optimization. Developed operational strategies that drove growth and fostered professional relationships. Skilled in problem solving and decision making, effectively communicating to influence stakeholders and deliver innovative solutions aligned with organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director, Client Performance
Artex / Risk International
04.2021 - Current
- Oversaw strategic solution identification, presentation, and implementation processes for optimal results.
- Managed tactical client engagements for large, complex accounts, successfully implementing benefit strategies.
- Served as primary benefits consultant for clients, providing tailored support and guidance.
- Acted as the primary point of contact for assigned clients, delivering quality services consistently.
- Ensured timely completion of client reporting, providing necessary information for informed decision-making.
- Negotiated high-value contracts with vendors and partners, enhancing resource allocation effectiveness.
- Monitored compliance with contractual obligations to achieve defined objectives.
- Expanded expertise in healthcare benefit plans and ERISA administration through continuous learning.
- Fostered a team-based environment reflecting values of intelligence, integrity, and respect at Artex / Risk International.
Client Manager
Quantum Health
Columbus
03.2020 - 04.2021
- Collaborated with client executive to improve client satisfaction and retention for engagement group.
- Responded to complex inquiries and resolved non-routine problems independently to ensure service quality.
- Collaborated with team leads, clinical leads, IT, and business intelligence to address client questions.
- Coordinated with third-party vendors, including TPA, PBM, and stop-loss carrier to gather information and resolve issues efficiently.
- Streamlined annual renewal communications, mid-year plan changes, and report generation processes in Salesforce.
Incentive Management Client Manager
Quantum Health
Columbus
10.2017 - 03.2020
- Collaborated with clients and consultants to design and implement incentive management programs that align with client objectives.
- Cultivated relationships with clients, vendors, and internal teams to facilitate seamless program implementation.
- Resolved client issues related to incentive management programs promptly, enhancing client satisfaction and program effectiveness.
- Reported program statistics to assess effectiveness and recommend future enhancements.
- Developed scope of work, reporting requirements, and communication strategies for wellness programs.
- Partnered with internal teams to launch wellness initiatives and ensure effective execution.
- Communicated status updates and resolutions to clients and benefits consultants professionally.
Fitness Professional
Lifetime Fitness
Columbus
06.2017 - 10.2017
- Developed and delivered safe, comprehensive personal training programs, enhancing member satisfaction and motivation through tailored fitness solutions.
- Consistently achieved or exceeded monthly revenue and session targets, demonstrating strong performance in meeting business goals.
- Promoted and sold lifetime training services, supplements, and technology, contributing to increased revenue and long-term client engagement.
Supply Chain Coordinator
SGL Carbon
Saint Marys
10.2016 - 06.2017
- Coordinated supply chain activities to ensure timely delivery of materials.
- Managed inventory levels to support production and operational needs.
- Coordinated inbound and outbound traffic, shipping, logistics, imports, and exports while collaborating with customers, vendors, and internal teams to ensure compliance with operational standards for price, quality, service, and delivery.
- Facilitated communication between suppliers and internal teams for efficient workflow.
Regional Wellness Manager
Health Fitness Corporation
02.2013 - 09.2016
- Directed local and national wellness programming through engagement with key stakeholders.
- Adapted wellbeing programming to fit diverse cultural settings across United States business units, enhancing accessibility and relevance.
- Collaborated with team members, wellness champions, and nurse case managers to increase employee participation in health initiatives.
- Analyzed health data survey results, scorecards, and focus group feedback to shape wellness programs.
- Coordinated with external vendors like Welcoa and Aetna to optimize support for national wellness initiatives.
- Managed marketing communications to boost program engagement and secure corporate health support.
- Presented quarterly and annual metrics to stakeholders and employee groups for transparency.
- Supported wellness champions by providing resources and guidance to enhance their effectiveness.
Director of Healthy Living & Healthy Living Coach
Allegheny & Wexford YMCA
Pittsburgh
10.2011 - 01.2013
- Created innovative programs that increased community participation.
- Developed and evaluated health and wellness programs that increased community engagement.
- Ensured smooth operations of wellness department, contributing to revenue growth.
- Provided staff with coaching, feedback, and guidance to improve performance.
- Monitored program statistics and assessed program effectiveness to inform future improvements.
- Participated in planning annual budget, managing approved budgets for wellness department.
- Implemented strategies to address budget variances promptly.
Fitness Specialist
Dick's Sporting Goods Health Club & NOVA Fitness Center
Pittsburgh
05.2011 - 08.2012
- Instruct safe and effective group exercise classes to populations from 20-70 years of age.
- Implement numerous incentive programs to increase participation, motivation, and exercise adherence during non-peak months.
- Assisted in developing annual program plans that enhanced ongoing member engagement.
- Collaborated with team members, liaisons, and facilities to deliver efficient, high-quality service.
- Contribute to ongoing client communication including reports and meetings.
- Supported budget management efforts to maintain program sustainability.
Education
Certificate of Massage Therapy -
Columbus State Community College
Columbus, OH01-2015
Bachelor of Science - Exercise Science
Slippery Rock University
Slippery Rock, PA01-2011
Skills
- Project management
- Strategic planning
- Stakeholder engagement
- Benefits consulting expertise
- Contract negotiation
- Data analysis
- Innovation management
- Issues resolution
- Attention to detail
- Prioritization skills
- Organizational skills
- Communication strategies
- Analytical thinking
- Public speaking
- Relationship building
- Wellness development
- Computer literacy
Certification
- NWI Certified Wellness Practitioner, 04/2017, Present
- Licensed Massage Therapist, 12/2015, Present
- ACSM Exercise Is Medicine Level 2 Certification, 02/2017, Present
- ACSM Certified Exercise Physiologist (EP-C), 10/2011, Present
- Adult & Pediatric CPR/AED/First Aid, 08/2010, Present
- Project Management Professional Certification, 11/2023, Present
- Group Benefits Administration 1, In progress
Timeline
Director, Client Performance
Artex / Risk International
04.2021 - Current
Client Manager
Quantum Health
03.2020 - 04.2021
Incentive Management Client Manager
Quantum Health
10.2017 - 03.2020
Fitness Professional
Lifetime Fitness
06.2017 - 10.2017
Supply Chain Coordinator
SGL Carbon
10.2016 - 06.2017
Regional Wellness Manager
Health Fitness Corporation
02.2013 - 09.2016
Director of Healthy Living & Healthy Living Coach
Allegheny & Wexford YMCA
10.2011 - 01.2013
Fitness Specialist
Dick's Sporting Goods Health Club & NOVA Fitness Center
05.2011 - 08.2012
Certificate of Massage Therapy -
Columbus State Community College
Bachelor of Science - Exercise Science
Slippery Rock University