Brittney Sanders
Kennett Square,PA
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Premier Orthopedics and Sports Medicine
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with gel and corticosteroid injections.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Patient Care Technician
ChristianaCare
11.2022 - 11.2023
- Responsible for maintaining a safe workplace for patients and ensuring they received proper treatments and procedures
- Trained new employees effectively to ensure that they were able to perform their job tasks
- Assist patient with daily activities of daily living (ADLs) i.e. grooming, bathing, and feeding
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Patient Service Representative
Premier Orthopaedics and Sports Medicine
11.2021 - 11.2022
- Assisted patients with verifying insurance, providing and cancelling appointments, and data entry of patients demographic information
- Greets patients in a pleasant and positive manner in person; answering or referring inquiries. Take and forward messages as appropriate
- Maintains patient accounts by obtaining, recording and updating personal and financial information; collect information or distribute patient forms including HIPAA, Records Release, Demographics and Medical intake
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Care Technician
Baptist Medical Center
06.2015 - 03.2020
- Supported patient admissions, discharges and transfers to promote team efficiency
- Provided care for patients based on physical, psychological, educational and safety criteria
- Maximized patient satisfaction by helping individuals carry out ADL’s such as dressing and walking
- Supported patients at Baptist Crossbridge Mental Health Clinic. Assisted RN with mental health patient in mental crisis
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
Customer Service Representative
Convergent
06.2013 - 06.2015
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Jefferson Davis High School
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Troy University
Skills
- Computer skills
- Credit
- Customer service
- Data entry
- Financial
- Forms
- Insurance
- Medical terminology
- Mental health
- Microsoft office
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
- Vital sign monitoring
Timeline
Medical Assistant
Premier Orthopedics and Sports Medicine
05.2024 - Current
Patient Care Technician
ChristianaCare
11.2022 - 11.2023
Patient Service Representative
Premier Orthopaedics and Sports Medicine
11.2021 - 11.2022
Patient Care Technician
Baptist Medical Center
06.2015 - 03.2020
Customer Service Representative
Convergent
06.2013 - 06.2015
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Troy University
Jefferson Davis High School
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