BRITTNEY WILLIAMS
Philadelphia,PA
Summary
PATIENT SERVICE REPRESENTATIVE To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
PATIENT SERVICE ASSOCIATE
JEFF TEMPS
02.2024 - Current
- Retrieve and process referrals using insurance portals(Pear,Availity,Navinet).
- Make outbound calls to patients to retrieve missing information.
- Input patients information using Epic System.
- Verify patient insurances using insurance portals (Pear,Navinet,Availity, Health Partners, United HealthCare, and One Source).
- Answer incoming calls from patients and anwer inquires.
PATIENT SERVICE REPRESENTATIVE
PATIENT FIRST
04.2019 - 10.2023
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Read current literature, talked with colleagues, continued education, or participated in professional organizations or conferences to keep abreast of developments in field.
- Troubleshot minor problems and reported larger technical issues.
- Referred patients to appropriate health care services or resources.
PATIENT SERVICE REPRESENTATIVE
HAHNEMANN UNIVERSITY HOSPITAL
01.2015 - 05.2019
- Communicating information about billing policies, including insurable and non-insurable charges, as needed.
- Filing and scanning medical documents and office forms as directed.
- Greeted guests to determine nature and purpose of visit.
- Operated telephone switchboard to answer and forward calls.
- Scheduled and confirmed patient appointments, surgeries and medical consultations.
Education
No Degree - MEDICAL ASSISTANT
THOMPSON INSTITUTE
PHILADELPHIA,PA04.2012
High School Diploma -
CHEROKEE HIGH SCHOOL
MARLTON,NJ06.2008
Skills
- Health & Safety Management
- Epic
- Nextgen
- Insurance Portals(Pear, Navinet, Availity, One Source, United Healthcare, Health Partners)
- Microsoft Programs
Timeline
PATIENT SERVICE ASSOCIATE
JEFF TEMPS
02.2024 - Current
PATIENT SERVICE REPRESENTATIVE
PATIENT FIRST
04.2019 - 10.2023
PATIENT SERVICE REPRESENTATIVE
HAHNEMANN UNIVERSITY HOSPITAL
01.2015 - 05.2019
No Degree - MEDICAL ASSISTANT
THOMPSON INSTITUTE
High School Diploma -
CHEROKEE HIGH SCHOOL
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