Summary
Overview
Work History
Education
Skills
Websites
Timeline
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BRITTNI MORRELL

Scranton

Summary

Dynamic, results-oriented manager with a proven track record in leading teams, driving sales growth, and delivering exceptional customer service. Expertise in fostering strong leadership and innovative problem-solving skills, complemented by a commitment to maximizing operational efficiency and enhancing customer satisfaction. Proficient in inventory management, staff development, and visual merchandising, with over 9 years of management experience and an Associate Degree in Business Administration.

Overview

13
13
years of professional experience

Work History

Merchandise Manager

Five Below
04.2024 - Current
  • Oversaw the receiving, unpacking, and organizing of freight to ensure products were quickly and efficiently placed on the sales floor.
  • Drove store sales and controlled expenses: Actively sought out ways to boost sales by optimizing merchandising, staff performance, and customer service.
  • Acted as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
  • Supported the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.

Community Health Engagement Specialist-Medicaid

Wider Circle
07.2023 - 04.2024
  • Planned, advertised, and hosted virtual and in-person events for members, encouraging better wellness outcomes.
  • Reached out to members to check in on them ensuring members were engaged every month-High-volume outreach (outbound calls)
  • Served as a liaison, connecting members to their health plans and each other.

Assistant Store Manager

Bath & Body Works
06.2018 - 07.2023
  • Accountable for delivering sales plan through effective management/delegation of store and operational tasks
  • Set and reinforced clear and aligned selling expectations
  • Built a store environment that was sharply focused on consistently delivering exceptional in-store shopping experiences
  • Lead floorset execution and sustained planogram direction to optimize business and bring the product story to life

Assistant Theater Manager

Cinemark XD & 20
12.2012 - 03.2020
  • Responsible for working in all departments and all theater job functions
  • Assisted in the preparation of administrative and special reports for the General Manager
  • Interacted with Guests for improved service in the theater and ensured that Team Members are providing superior Customer service

Shift Supervisor

Starbucks Coffee Company
10.2016 - 09.2017
  • Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provided feedback to store manager on partner performance during shift.
  • Executed store operations during scheduled shifts-Organizing opening and closing duties as assigned.
  • Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Followed health, safety and sanitation guidelines for all products.

Education

Associate in Business Administration -

Luzerne County Community College
Nanticoke, PA
01.2016

Skills

  • Merchandise presentation
  • Shipment processing
  • Attention to detail
  • Sales analysis
  • Team leadership and development
  • Coaching and mentoring

Timeline

Merchandise Manager

Five Below
04.2024 - Current

Community Health Engagement Specialist-Medicaid

Wider Circle
07.2023 - 04.2024

Assistant Store Manager

Bath & Body Works
06.2018 - 07.2023

Shift Supervisor

Starbucks Coffee Company
10.2016 - 09.2017

Assistant Theater Manager

Cinemark XD & 20
12.2012 - 03.2020

Associate in Business Administration -

Luzerne County Community College

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