Brook Colasuonno
Pittsburgh
Summary
Demonstrates excellent customer service, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Supervisor
Starbucks
02.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
No Degree - Medicine
Pennsylvania State University
University Park, PA05-2026
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Operations management
- Attention to detail
- Data analysis
- Verbal and written communication
- Financial management
- Medical terminology
Partner of the Quarter Award
- Awarded Partner of the Quarter by Starbucks in 2021, 2022, and 2024.
Timeline
Supervisor
Starbucks
02.2020 - Current
No Degree - Medicine
Pennsylvania State University
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