Brook Keebaugh
Mount Holly Springs
Summary
Experienced in customer service, I excel in meeting diverse customer needs. Punctuality is crucial to me, always arriving at least 15 minutes early to ensure I am never late. Going above and beyond is my standard, and I take pride in excelling at my job while assisting others with their tasks. I am a positive and upbeat team player. Eager to explore new opportunities and expand my knowledge, I look forward to hearing from you soon!
Overview
13
13
years of professional experience
Work History
Manager
Panera Bread
05.2012 - Current
- Overseeing day to day operations
- Monitored adherence to food safety protocols.
- Designed instructional programs to guide new hires.
- Developed weekly schedules for over 20 employees.
- Setting up and conducting interviews
- Performance documentations and firing
- Helping guests with complaints, issues, and refunds
- Ordering product for the store
- Submitting work orders for the maintenance of the building
- Working to meet goals and metrics
- Cash handling and balancing safe
- Opening and closing the store
- Completing daily checklists on time
Customer Service Rep
Delta Dental
12.2020 - 03.2021
- Answering phones in a call center environment
- Reviewing dental plan coverage with subscribers as well as providers
- Answering questions regarding eligibility, status, and basic account information
- Voiding and reissuing payment
- Analyzing claims to determain why it would've been denied, and helping the subscriber/provider make changes so it can be approved when it's resubmitted
- Working with duel monitors
Education
Agora Cyber Charter School
Skills
- Customer Service
- Critical Thinking
- Microsoft Word
- Excel
- Communication
- Flexibility
- Team Player
- Organization
- Attention to Detail
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Staff development
- Conflict resolution
- Inventory management
- Computer skills
- Positive attitude
- Multitasking
Timeline
Customer Service Rep
Delta Dental
12.2020 - 03.2021
Manager
Panera Bread
05.2012 - Current
Agora Cyber Charter School
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