Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brook Keebaugh

Mount Holly Springs

Summary

Experienced in customer service, I excel in meeting diverse customer needs. Punctuality is crucial to me, always arriving at least 15 minutes early to ensure I am never late. Going above and beyond is my standard, and I take pride in excelling at my job while assisting others with their tasks. I am a positive and upbeat team player. Eager to explore new opportunities and expand my knowledge, I look forward to hearing from you soon!

Overview

13
13
years of professional experience

Work History

Manager

Panera Bread
05.2012 - Current
  • Overseeing day to day operations
  • Monitored adherence to food safety protocols.
  • Designed instructional programs to guide new hires.
  • Developed weekly schedules for over 20 employees.
  • Setting up and conducting interviews
  • Performance documentations and firing
  • Helping guests with complaints, issues, and refunds
  • Ordering product for the store
  • Submitting work orders for the maintenance of the building
  • Working to meet goals and metrics
  • Cash handling and balancing safe
  • Opening and closing the store
  • Completing daily checklists on time

Customer Service Rep

Delta Dental
12.2020 - 03.2021
  • Answering phones in a call center environment
  • Reviewing dental plan coverage with subscribers as well as providers
  • Answering questions regarding eligibility, status, and basic account information
  • Voiding and reissuing payment
  • Analyzing claims to determain why it would've been denied, and helping the subscriber/provider make changes so it can be approved when it's resubmitted
  • Working with duel monitors

Education

Agora Cyber Charter School

Skills

  • Customer Service
  • Critical Thinking
  • Microsoft Word
  • Excel
  • Communication
  • Flexibility
  • Team Player
  • Organization
  • Attention to Detail
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Goal setting
  • Staff development
  • Conflict resolution
  • Inventory management
  • Computer skills
  • Positive attitude
  • Multitasking

Timeline

Customer Service Rep

Delta Dental
12.2020 - 03.2021

Manager

Panera Bread
05.2012 - Current

Agora Cyber Charter School
Brook Keebaugh