Summary
Overview
Work History
Education
Skills
Timeline
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Brook Sieracki

Felton

Summary

Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.

Overview

15
15
years of professional experience

Work History

Practice Manager

Capital Women's Care
07.2016 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed close working relationships with front office and back office staff.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Supervised team of 15 office personnel.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Health Information Clerk

Forest Hill Health And Rehab
08.2015 - 07.2016
  • Processed records quickly to avoid delays and keep workflows running smoothly.
  • Completed EHR audit quality maintenance procedures, processed chart requests, facilitated chart purges and organized medical record copy requests.
  • Processed records efficiently and oversaw timely project completion.
  • Copied medical records and performed various clerical tasks as required.
  • Located, retrieved, sent and scanned medical record data.
  • Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
  • Followed up with medical staff regarding missing information in patient records.
  • Verified accuracy of patient information in medical records.

Teller Supervisor

First National Bank Of Pennsylvania
07.2010 - 07.2015
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
  • Collaborated with management to establish branch goals, developing strategies to achieve them.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

Certificate of Completion - Medical Assistant

Cecil College
North East, MD
01-2013

High School Diploma -

North Harford High School
Pylesville, MD
05-2008

No Degree - General Studies

Harford Community College
Bel Air, MD
01-2007

Skills

  • Schedule management
  • Practice management
  • Staff management
  • Workflow management
  • Policy implementation
  • Records management
  • Policy and procedure development
  • Employee performance
  • Strategic planning
  • Payroll administration

Timeline

Practice Manager

Capital Women's Care
07.2016 - Current

Health Information Clerk

Forest Hill Health And Rehab
08.2015 - 07.2016

Teller Supervisor

First National Bank Of Pennsylvania
07.2010 - 07.2015

Certificate of Completion - Medical Assistant

Cecil College

High School Diploma -

North Harford High School

No Degree - General Studies

Harford Community College

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Brook Sieracki